Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Group Manager - Marketing
Job not on LinkedIn
July 21
Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
📋 Description
• As the Group Marketing Manager, Commercial and SMB, you will lead and execute regional marketing initiatives that drive demand, customer engagement and growth. • Develop localized campaigns, events and programs that align to segment objectives. • Manage a high performing and results-driven team that will directly contribute to the growth and success of Zendesk. • Partner with and effectively manage key GTM stakeholders to meet business objectives. • Lead and mentor a team of marketing professionals to execute regional campaigns with excellence. • Track and analyze campaign performance metrics, including ROI, to inform data-driven decisions.
🎯 Requirements
• 10+ years of experience in marketing, with at least 5 years focused on campaigns, demand generation, or pipeline marketing. • Strong leadership skills with experience managing high-performing teams. • Exceptional communication and project management skills, with ability to lead cross-functional initiatives. • Experience with multi-channel marketing campaigns, including digital, events, paid media, and social media. • Data-driven mindset with experience in campaign measurement, analytics, and reporting.
🏖️ Benefits
• Competitive salary and bonus opportunities.• Flexible work arrangements, including remote work options.• Comprehensive health benefits including medical, dental, and vision coverage. • Company-provided equipment for remote work. • Professional development and training opportunities. • Unique company culture that emphasizes diversity, equity, and inclusion. • Generous paid time off and holiday schedule. • Options for retirement savings plans and matching contributions.
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