Lead Product Designer

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October 17

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Zendesk

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SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• Live and breathe AI, self-service and adoption, thinking about how to make a product easily adopted, efficiently and impactfully configured — no matter the type of customer. • Partner with the product & engineering teams to research and develop new AI automation and bot capabilities for our customers. • Work across cross-functional teams, partnering with product managers, engineers, researchers and content strategists on developing designs from ideas to execution and ensuring a detailed approach to the design process. • Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision. • Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle

🎯 Requirements

• 7+ years of professional experience in designing consumer or business SaaS applications (enterprise is a plus) • Professional experience designing for a product led growth mindset to optimise for adoption. • Prior experience with designing generative AI powered product experiences and AI enhanced workflows. • Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience. • Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity. • A solid design process and collaboration mindset, as well as the ability to educate product teams on how to best work with designers. • A strong visual portfolio that showcases your work, provides details of your role on projects, and shows examples of functional designs that you have developed from start to finish.

🏖️ Benefits

• Ownership of the projects you work on and freedom to put your ideas on the table • Being a part of defining new standards in an emerging space • Flexible working hours and the ability to work remotely • Opportunity to learn and grow with a hardworking and passionate team