Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Principal Product Manager
Job not on LinkedIn
October 7
Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
📋 Description
• Drive strategy and execution for our Employee Services product line • Define KPIs and success metrics for the ES portfolio • Partner with data science, engineering, and product teams to uncover actionable insights and drive roadmap decisions • Provide executive-level reporting on ES product performance and value delivered • Serve as the voice of Employee Services in the market, engaging with customers, analysts, and industry communities • Partner with Sales, Marketing, and Customer Success to craft compelling narratives that demonstrate the impact of ES • Lead Zendesk’s internal adoption of ES products to support our HR, IT, and employee-facing teams • Create a living proof-point by showcasing Zendesk’s ES journey to prospects and customers
🎯 Requirements
• 10+ years of product management experience • 3+ years at the principal or senior leadership level • Proven expertise in product analytics and data-driven decision-making • Strong outbound skills with the ability to evangelize products externally and influence C-level stakeholders • Experience leading internal adoption (Customer 0) programs or driving product-led transformation initiatives • Deep passion for employee experience and enterprise SaaS, ideally with exposure to HR, IT, or workplace productivity solutions • Strong ability to navigate ambiguity, align stakeholders, and drive outcomes in fast-paced environments
🏖️ Benefits
• Bonus • Benefits • Related incentives
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