Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Principal Sales Product Specialist, CCaaS
November 24
Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
📋 Description
• Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities. • Engage with vendors and delivery partners to align on best practices and sales strategies. • Assist with running customer discovery calls and managing deal progress across the territory. • Partner with AWS and Amazon Connect AEs to work backwards from customer requirements. • Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership. • Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs. • Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies. • Represent Zendesk for Contact Center at regional events and conferences.
🎯 Requirements
• Minimum 7 years of experience in cloud contact center sales • Proven experience in channel sales • Technical expertise in Zendesk and Amazon Connect is advantageous • Ability to work autonomously and as part of a fast-paced team • Experience selling at the C-level • Proven track record in achieving sales targets • Proven ability to proactively pursue new business opportunities • Strong communicator - great writer, speaker, and listener.
🏖️ Benefits
• Competitive salary and benefits package. • Opportunities for professional growth and development. • A collaborative and inclusive work environment. • The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.
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