Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Senior Manager, Customer Education Programs
Job not on LinkedIn
November 17
Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
📋 Description
• Build and scale Zendesk’s education strategy & team • Own and operationalize a global Customer Education roadmap • Manage and improve certification programs • Design programs for scale • Collaborate across functions • Build the foundational infrastructure for education
🎯 Requirements
• 6+ years in Customer Education, Enablement, or scaled Learning roles • 2+ years leading teams • Proven ability to design systems, processes, and metrics • Comfortable collaborating across functions • Experience using AI tools to automate, personalize, and optimize learning content • Deep familiarity with learning platforms and certification programs • Excellent communication skills
🏖️ Benefits
• Bonuses • Benefits • Remote work options • Flexible working hours
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