Senior Sales Engineer

🔥 1 minute ago

🇵🇱 Poland – Remote

💵 zł302k - zł454k / year

⏰ Full Time

🟠 Senior

💸 Sales Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Act as the primary technical partner for enterprise and commercial accounts • Lead technical validation phases of sales cycles • Answer detailed RFPs and design compelling technical solutions • Build standard integration topologies • Ensure compliance with enterprise security and data privacy standards • Conduct technical discovery sessions with customer IT and business teams • Create and own Proofs of Concept and custom demonstrations • Build and showcase tailored agentic AI-driven workflows using prompt engineering and Zendesk AI features • Adapt technical accelerators, API templates, and middleware components to deliver complex architectures • Collect product feedback and feature requests from customer engagements • Partner with internal teams to identify product gaps and shape platform enhancements

🎯 Requirements

• 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role • Proficient with JavaScript, Python, Node.js, HTML/CSS, REST APIs, and webhooks • Practical understanding of AI applications, LLM-powered features, prompt engineering, and automated workflows • Strong understanding of SaaS ecosystems, CX or ES domains, contact center technology, telephony, CRM, or IT support ticketing workflows • Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions • Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline • Preferred: hands-on knowledge of Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services, Power BI, Tableau, Looker, modern AI frameworks, LLM integration, and data science processes • Preferred: vertical industry experience in Financial Services, Retail, Travel, Transport & Leisure, or Public Sector • Preferred: active engagement in technical or developer communities • Preferred: experience designing reusable implementation guides, integration playbooks, or localization toolkits • Preferred: experience presenting complex technical narratives to executive, economic buyer, and C-level stakeholders

🏖️ Benefits

• Bonus, benefits, or related incentives may be offered • Hybrid way of working, combining in-person collaboration with flexibility to work remotely for part of the week • Inclusive workplace and equal opportunity employment • Reasonable accommodations for applicants with disabilities and disabled veterans