Staff Software Engineer – Edge

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Build and manage our best-in-class proxy tier servicing billions of HTTP requests per day. • Manage our global CDN platform that ships assets to clients’ browsers efficiently. • Work collaboratively with a niche team of experienced engineers. • Ship code to production and improve the experience of millions of Zendesk users. • Be a second set of eyes for your peers' code, changes and deployment plans. • Use a best-in-class modern technology stack: AWS, Cloudflare, Kubernetes, Terraform, Go, etc. • Use DevOps best practices: we build it, we run it.

🎯 Requirements

• 5+ years work experience in a DevOps or production engineer role working on high-traffic, customer-facing distributed systems. • 5+ years experience with edge-related technologies: HTTP, TLS, load balancing, Reverse Proxying, CDN, DNS etc. • Hands-on experience in shipping highly scalable server-side solutions in a continuous integration environment, requiring extensive cross team collaboration. • Hands-on experience working with Linux, Docker, and Kubernetes. • Hands-on experience with AWS or similar cloud computing platforms.

🏖️ Benefits

• Flexible working hours • Remote work options