Field Ops Technician

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April 4

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Zenlayer

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Cloud Services • Telecommunications • Enterprise

Zenlayer is a hyperconnected cloud service provider focused on deploying and running applications close to users. With over 50 countries covered and 300 edge nodes, Zenlayer offers solutions like on-demand dedicated servers, scalable virtual servers, and edge data center colocations. Their services include cloud connectivity, network performance optimization, and multi-cloud services, specifically designed to enhance application performance and reduce latency across emerging markets. Zenlayer emphasizes intelligent routing and private global networking to improve user satisfaction and network efficiency. They serve industries such as gaming, blockchain, VPN, and cloud services worldwide.

201 - 500 employees

Founded 2014

📡 Telecommunications

🏢 Enterprise

💰 Series C on 2022-01

📋 Description

• Complete hardware support work order and all scheduled data center MACs (Moves/Adds/Changes), including device labeling, power and network connectivity, certification, troubleshooting, and break-fix. • Maintain a safe and secure operating environment by reporting any violations to the direct supervisor, adhere to security and data protection protocols and error logging practices, and support operating procedures. • Maintain asset management and compliance with audit, daily log tracking, thorough documentation, and retention practices. • Provide smart-hands assistance at various sites within specified SLA response time. • Provide status reporting regarding data center service availability, performance, and capacity utilization. • Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools. • Coordinate equipment/material receiving, shipping and RMA processing support as/when required. • Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis. • On-Call duties as needed. Traveling for on-site service support or deployment is required as needed.

🎯 Requirements

• Bachelor’s Degree and minimum of 1 year of IT support experience OR 1+ years’ experience in related computer work or equivalent combination of experience and education that demonstrated success skills in related fields, such as IT/MIS support. • Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s). • Excellent communication skills. • Basic network, servers, and OS knowledge. Understand TCP/IP. • Ability to use hand tools. • Ability to lift heavy loads, up to 50 lbs. Must be able to work at heights, off of a ladder and in confined space. • Ability to travel in some time. • Ability to rotate shift including holiday, off hours (i.e., graveyard shift), weekend and vacation.