Senior Technical Customer Success Engineer

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🕒 May 10

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ZenRows

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🔌 API

🛍️ eCommerce

💰 Pre Seed Round on 2022-06

API • eCommerce • Data for AI

ZenRows is a web scraping tool designed to facilitate data extraction from websites while overcoming various anti-bot measures. It provides a universal scraper API, residential proxies, and a scraping browser that allows users to access structured data from protected sites without getting blocked. Ideal for developers and businesses, ZenRows supports applications such as e-commerce price monitoring, lead generation, sentiment analysis, and market research, ensuring reliable and efficient data collection.

📋 Description

• The main technical point of contact for our customers across chat, Slack, calls, and escalations • Onboarding enterprise customers hands-on, writing integration samples, debugging their code, and running POCs • Joining sales calls as the technical voice and helping close deals • Keeping a close eye on account health and getting ahead of problems before customers feel them • Reproducing and fixing integration issues yourself, testing the API, writing samples, and digging through OpenSearch logs • Building internal automation that removes the repetitive stuff: API tests, triage workflows, reports, and sales-call prep • Writing guides, runbooks, and post-mortems that people actually refer back to • Giving product real evidence on bugs, friction points, and gaps and pushing for fixes • Creating regular reports for the team to help the company move forward.

🎯 Requirements

• You've spent 5+ years in technical CS, Solutions Engineering, or Developer Support at a developer-first SaaS where customers expect real answers, not ticket numbers • You write working Python or JavaScript, can read a customer's code and spot what's wrong. Not an engineer, but close enough to be useful • DevTools is second nature. You have a good understanding of HTTP, DNS, TLS, proxies. You've built something with AI that actually saved you time. A workflow, a script, an integration. Not a prompt. Something that runs. • You're equally at home running a technical POC, reviewing account health, and jumping on a call with a VP of Engineering • You adjust naturally to who you're talking to, direct and technical with developers, clear and calm with decision-makers • You make the people around you better without being asked. You share what you know, pick up what needs doing, and set a standard others follow • You've worked with data-driven CS teams and want to be the person who brings that rigor to a team that's still defining what success looks like. • Strong written and spoken English (C1 level or above)

🏖️ Benefits

• 100% remote: work wherever you like, as long as EU hours are covered • Salary based on what you're worth, not what you were paid before • Pick your own equipment • Learning & Development budget • Annual team kick-off in a new location each year • Regular Barcelona meetups • Deel benefits: VPNs, memberships, travel discounts, and more