Director, Fincrime Operations Excellence

🔥 2 minutes ago

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Zepz

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

💳 Fintech

👥 B2C

💰 $165M Debt Financing - Zepz on 2025-03

Fintech • B2C

Zepz is a fintech company that operates digital remittance brands (notably WorldRemit and Sendwave) offering fast, secure, mobile-first cross-border money transfer services for consumers. The company emphasizes fair, fast and flexible payments, a world-class customer experience, and global reach — enabling app-based transfers to over 130 countries, with reported volumes of about $10 billion transferred and 50 million customer transactions in 2020 across more than 5,000 corridors. Zepz positions itself as customer-focused and growth-oriented, with hundreds of employees and multiple international offices supporting consumer remittances primarily to regions such as Africa and Asia.

📋 Description

• Transform Fincrime operations • Build the operational framework from scratch • Conduct a rapid assessment of the current operational state: what processes exist, what is undocumented, where quality is inconsistent, and where there are no standards at all • Design and implement a complete set of standard operating procedures covering alert triage, to drafting investigation summary that can be used for regulatory reporting, and queue management • Establish escalation paths, handoff protocols, and coverage models that work across a globally distributed team and multiple time zones • Create the governance cadence i.e.daily stand-ups, weekly queue reviews, monthly quality reviews that keeps the operation running and productivity visible to leadership • Define what good queue health looks like: target SLAs, acceptable thresholds for triggering backlog review and prioritization • Implement real-time queue monitoring dashboard to monitor productivity • Take ownership of the case management platform used by Fincrime operations analysts • Design and own the quality control and quality assurance framework — defining the standards, scoring rubric, sampling methodology, CAPA process, and reporting cadence that govern how Fincrime control execution is assessed • Build an operation that does not depend on any single timezone's working hours to function

🎯 Requirements

• 5+ years in operations management, specifically within a high-growth fintech or regulated financial environment • A history of architecting operational foundations, including establishing quality control framework and SOPs, from the ground up • Proven track record of identifying gaps/improvements and driving implementation • Direct involvement in influencing internal tools to drive efficiency • Experience managing globally distributed teams, working flexibly across multiple timezones • Strong knowledge of AML controls across customer risk rating, sanctions screening, transaction monitoring, and fraud detection • Strong analytical and diagnostic skills to evaluate operational health rapidly and prioritize high-impact solutions for critical gaps • Clear and structured communicator, capable of building alignment between product teams, operations, and compliance leadership • Data proficiency, with the ability to establish key metrics and derive actionable insights from complex quality and operational datasets

🏖️ Benefits

• unlimited annual leave • great healthcare benefits • employee discounts