Director, Fincrime Operations Excellence

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Zepz

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

💳 Fintech

👥 B2C

💰 $165M Debt Financing - Zepz on 2025-03

Fintech • B2C

Zepz is a fintech company that operates digital remittance brands (notably WorldRemit and Sendwave) offering fast, secure, mobile-first cross-border money transfer services for consumers. The company emphasizes fair, fast and flexible payments, a world-class customer experience, and global reach — enabling app-based transfers to over 130 countries, with reported volumes of about $10 billion transferred and 50 million customer transactions in 2020 across more than 5,000 corridors. Zepz positions itself as customer-focused and growth-oriented, with hundreds of employees and multiple international offices supporting consumer remittances primarily to regions such as Africa and Asia.

📋 Description

• Transform how Fincrime operations are run • Build the operational framework from scratch • Conduct a rapid assessment of the current operational state • Design and implement a complete set of standard operating procedures • Establish escalation paths, handoff protocols, and coverage models • Create the governance cadence for operation running • Own queue health across all Fincrime control types • Report operational performance monthly to the Sr. Director and compliance stakeholders • Interface with the compliance function on quality findings and regulatory examination readiness

🎯 Requirements

• 5+ years in operations management, specifically within a high-growth fintech or regulated financial environment. • A history of architecting operational foundations, including establishing quality control framework and SOPs, from the ground up. • Proven track record of identifying gaps/improvements and driving implementation. • Direct involvement in influencing internal tools to drive efficiency. • Experience managing globally distributed teams, working flexibly across multiple timezones. • Strong knowledge of AML controls across customer risk rating, sanctions screening, transaction monitoring, and fraud detection. • Strong analytical and diagnostic skills to evaluate operational health rapidly and prioritize high-impact solutions for critical gaps. • Clear and structured communicator, capable of building alignment between product teams, operations, and compliance leadership. • Data proficiency, with the ability to establish key metrics and derive actionable insights from complex quality and operational datasets.

🏖️ Benefits

• Unlimited annual leave • Great healthcare benefits • Employee discounts