ZestyAI
51 - 200 employees
🤖 Artificial Intelligence
💰 Debt Financing on 2022-07
Artificial Intelligence • Insurance
ZestyAI is a company that leverages artificial intelligence to deliver risk insights for the insurance industry, transforming risk assessment and management practices. Their AI-powered solutions provide peril-specific risk models for natural disasters such as wildfires, severe storms, hail, and wind, as well as property insights covering aspects like roof age and location data. ZestyAI's offerings are trusted by leading insurers across North America, such as Amica Insurance and the California Fair Plan, to improve underwriting and pricing strategies. By providing regulator-approved insights, ZestyAI helps insurers make smarter decisions to enhance property risk management and foster stronger communities.
Business Operations Lead – Strategy
🕒 May 19
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ZestyAI
51 - 200 employees
🤖 Artificial Intelligence
💰 Debt Financing on 2022-07
Artificial Intelligence • Insurance
ZestyAI is a company that leverages artificial intelligence to deliver risk insights for the insurance industry, transforming risk assessment and management practices. Their AI-powered solutions provide peril-specific risk models for natural disasters such as wildfires, severe storms, hail, and wind, as well as property insights covering aspects like roof age and location data. ZestyAI's offerings are trusted by leading insurers across North America, such as Amica Insurance and the California Fair Plan, to improve underwriting and pricing strategies. By providing regulator-approved insights, ZestyAI helps insurers make smarter decisions to enhance property risk management and foster stronger communities.
📋 Description
• Serve as the central coordinator for complex enterprise opportunities from pricing through contract execution and customer handoff • Partner closely with Sales, Legal, Finance, and Customer Success to improve operational efficiency and execution quality across the customer lifecycle • Structure and review commercial terms for pricing integrity, scalability, and operational feasibility • Own and evolve key business workflows including approvals, contracting, pricing governance, exception management, and operational readiness • Identify bottlenecks, process gaps, and scaling risks across go-to-market operations and drive practical solutions • Support operational initiatives tied to customer onboarding, renewals, partner workflows, and cross-functional execution • Design and implement AI-first workflows and systems that reduce manual effort and compress cycle times • Build and deploy agentic solutions (AI agents, copilots, orchestration layers) to support operational decision-making and workflow execution • Use AI to augment business processes including pricing analysis, workflow routing, contract generation, knowledge retrieval, and operational monitoring • Continuously evolve processes toward adaptive, self-improving systems rather than static workflows • Partner cross-functionally to integrate automation into core business operations • Act as a force multiplier by increasing organizational leverage without linear process overhead • Support high-impact operational and strategic initiatives across the business as company needs evolve • Help drive cross-functional initiatives related to: • Pricing and monetization strategy • Customer contracting and commercial operations • Operational readiness for new products or workflows • Partner and vendor operational processes • Customer onboarding and lifecycle optimization • Internal knowledge management and workflow standardization • KPI definition and operational reporting • AI enablement across business functions • Help leadership identify opportunities to simplify operations, improve scalability, and increase organizational effectiveness • Contribute to special projects that sit at the intersection of strategy, operations, and execution
🎯 Requirements
• Strong problem-solving and structured thinking skills, with the ability to break down complex, ambiguous business problems and drive to practical solutions • Details matter - you obsess over finished product • Zero defect - we all make mistakes, but you find ways to check your work and sense check output • Ability to operate effectively in a fast-paced, high-growth environment • Strong cross-functional collaboration and stakeholder management skills • High ownership mindset—you are comfortable both designing solutions and executing them yourself. • Experience working on operational, revenue, pricing, go-to-market, or business process challenges • Exposure to enterprise customer environments, commercial operations, contracting, or complex transaction structures (direct or indirect) • Understanding of business data structures such as CRM data • Experience building, redesigning, or improving business processes in ambiguous environments, particularly in companies scaling from ~$25M–$100M ARR. Systems integration experience is a plus. • Familiarity with AI tools, automation, or system design thinking (hands-on experience and/or python familiarity is a plus; strong learning mindset is essential) • Experience driving cross-functional initiatives involving multiple stakeholders and competing priorities.
🏖️ Benefits
• Health insurance • Working into an innovative environment • Professional development opportunities
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