Customer Solutions Manager

🔥 16 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ziff Davis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1927

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $650M Post-IPO Debt on 2017-06

Consulting • Healthcare • Marketing

Ziff Davis is a multi-billion dollar digital media and internet company, home to over 40 leading brands in technology, shopping, gaming and entertainment, connectivity, health and wellness, cybersecurity, and martech. With a focus on mergers and acquisitions, Ziff Davis has deployed around $3 billion in capital, leveraging its deep industry knowledge, technological expertise, and investment acumen. The company is committed to corporate responsibility, emphasizing diversity, equity, and inclusion, as well as environmental, social, and governance practices. Ziff Davis serves millions of customers worldwide, offering a diverse range of digital media and internet services.

📋 Description

• Serve as the primary dedicated point of contact for Ookla’s highest-valued customers • Develop and grow relationships across customer business and technical organizations • Educate, train, and support clients to optimize use of the product suite • Resolve customer issues and questions; troubleshoot business and technical issues and drive escalation when needed • Engage with Director and C-Level executives on business needs • Partner with sales to review account health, identify growth opportunities, and assist with pre-sales activities • Champion customer requirements within Ookla • Participate in customer-requested meetings onsite or by phone • Develop knowledge of new technologies to support customer growth • Provide strategic guidance on business, product, and technical challenges involving Ookla’s data products • Leverage AI tools for reporting, analysis, customer communication, and workflows • Identify opportunities to automate repetitive customer success, technical analysis, and operational tasks • Support AI-assisted dashboards, summaries, insights, and executive-ready outputs • Use AI for market analysis, customer benchmarking, root-cause investigation, and trend identification • Collaborate with product, data, and engineering teams on AI-driven use cases

🎯 Requirements

• 5–10 years of enterprise-level, technology-related support or account management experience • Exceptional customer focus and bias for action • Experience supporting nascent products/services into new markets strongly desired • Adept at establishing and developing relationships across customer organizations • Strong technical problem-solving skills and ability to adapt to new technologies and learn quickly • Experience with data analytics, including Tableau, SQL, and advanced Excel functions • Experience visualizing big data for customers • Experience in Data Modelling and AI & ML desirable • Familiarity with internet, cellular, and broadband technology and infrastructure • At least some experience with RAN/RF • Self-motivated with appropriate urgency and follow-through • Strong verbal and written communication skills across all organizational levels • Knowledge of Ookla product offerings or similar technology-based product offerings • Ability to travel regularly to meet existing clients and attend corporate/team functions • Strategic thinking and ability to understand the big picture • Global business experience a plus • Technical Program or Project Management experience a plus • B.A./B.S. degree or equivalent • Master’s degree or international business education a plus

🏖️ Benefits

• Flexible, inclusive work environment • Opportunity to continuously learn new technologies • Opportunity to attend Ookla corporate and team functions