Senior Help Desk SME – IMDS SME

Job not on LinkedIn

7 minutes ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

💻 IT Support

Apply Now

Receive Emails with Similar Jobs

Zigabyte

WebsiteLinkedInAll Job Openings

Cybersecurity • Enterprise • Cloud Engineering

Zigabyte is a technology services company specializing in information technology solutions, with a strong focus on cybersecurity, cloud engineering, and enterprise IT operations. They provide customized technical solutions that address complex challenges, aiming to create sustained value for their clients. Zigabyte employs highly experienced consultants who are experts in their fields, holding certifications such as MSCE, CISSP, CCNP, and more. Their consultants also maintain high security clearances, adding an extra layer of trust and reliability for their clients. Zigabyte's approach emphasizes implementing industry best practices and achieving high standards in process standardization and business development, as evidenced by their CMMI Level 3 appraisal. They partner with well-known IT product providers to enhance their offerings.

51 - 200 employees

Founded 2013

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Provide help desk support for all supported applications via phone/email • Troubleshoot/diagnose customer technical issues using all available resources • Collect necessary information from customers to effectively escalate unresolved issues if needed • Thorough documentation within Remedy Ticket Management System • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail • Maintain current knowledge of relevant technologies • Additional responsibilities as assigned by management • Provide technical training for analysts assigned to your area of expertise

🎯 Requirements

• Five + years experience using/supporting the below system(s): Integrated Maintenance Data System (IMDS) • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software • Excellent communication and problem-solving/trouble shooting skills • Willing to work overtime, holidays, and weekends when necessary • Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance • Excellent verbal and written communication skills • Excellent interpersonal and customer service skills • Excellent time management skills and attention to detail • Ability to prioritize tasks and to delegate them when appropriate • Ability to function well in a high-paced and at times stressful environment • Strong analytical and problem-solving skills • Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.

🏖️ Benefits

• Must be able to work any shift – this is a 24/7/365 helpdesk • Must be able to obtain and keep a secret level clearance