Freelance Operations Lead

Job not on LinkedIn

🔥 20 hours ago

🇫🇷 France – Remote

⏱ Part Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZigZag Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

ZigZag Global is a returns-management platform and service provider for retailers that offers a white‑label returns portal, global carrier network, returns hubs (validation, grading, consolidation), and integrations (Shopify and other tech partners). The company provides SaaS tools and operational logistics to help retailers reduce returns costs, recover revenue through paid returns, live exchanges, refund-to-store-credit, and return-to-store options, while improving customer experience and sustainability reporting.

📋 Description

• Cover the France operations scope during the Director of Operations' temporary leave • Steer and facilitate the France Operations team rather than build systems from scratch • Run the existing bi-weekly sprint cadence, including planning and mid-sprint checks • Deliver a Sales / CS performance business debrief at each sprint • Arbitrate and prioritize the Operations project portfolio against company objectives • Review and challenge project proposals before roadmap entry • Unblock day-to-day execution and serve as the escalation point for operational trade-offs • Flag decisions outside the mission mandate to the Country Manager • Facilitate the France workstream of the HubSpot unification project, including workshops with the external agency • Act as the France counterpart in alignment with the UK team • Document project decisions and maintain timeline visibility for French leadership • Govern CRM data structure and definitions, including account ownership, segmentation, routing logic, and field definitions • Ensure consistent application of lead and pipeline management models aligned with the UK model • Steer the 2027 growth roadmap and arbitrate what gets built and when • Maintain sufficient hands-on command of HubSpot, n8n, Edges, Similarweb, and adjacent tools to keep campaigns running • Identify improvements to the growth stack and operational flows for 2027 • Ensure team cadence and priorities continue without leadership intervention • Keep the CRM unification project on schedule with documented decisions and visible risks • Ensure no critical work is silently dropped during the leave coverage

🎯 Requirements

• 6+ years in Revenue Operations, Business Operations, or a comparable GTM operations role, ideally in B2B SaaS • Hands-on CRM expertise including data models, pipelines, workflows, and reporting • Experience with automation and enrichment tooling such as n8n, Edges, Similarweb, or similar • Fluent English • Professional French required for the France scope • Experience managing complex and strategic projects involving different stakeholders and teams • Right to work in France • Must be available for a part-time, 3-days-per-week, 4-month freelance mission • Nice to have: experience running outbound or acquisition campaigns end to end • Nice to have: experience in a multi-market or post-merger environment

🏖️ Benefits

• A challenging and learning environment with high standards, empowerment, and employee growth through up-to-date tools, frameworks, and processes • Flexible hybrid remote model: work from the Paris office or fully remotely from France • International environment with a diverse team of 10+ nationalities and English as the official language • People-centric company focused on employee wellbeing • Fun, collaborative workplace where connections thrive • Inclusive workplace welcoming applications from all backgrounds and experiences • Salary range shared prior to the interview stage • CV submission in English