ZigZag Offshoring
HR Tech • Recruitment • Enterprise
ZigZag Offshoring is a company that provides offshoring services to businesses, facilitating the hiring and management of staff across different roles and industries. It is based in Manila, Philippines, and emphasizes data privacy and consent in its recruitment processes. ZigZag Offshoring offers a variety of job opportunities, including positions for developers, customer service representatives, HR admins, and more, often with flexible or remote working options. The company collects and processes personal data as part of the recruitment process, adhering to applicable data privacy laws and regulations.
Customer Service Specialist
Job not on LinkedIn
November 14
ZigZag Offshoring
HR Tech • Recruitment • Enterprise
ZigZag Offshoring is a company that provides offshoring services to businesses, facilitating the hiring and management of staff across different roles and industries. It is based in Manila, Philippines, and emphasizes data privacy and consent in its recruitment processes. ZigZag Offshoring offers a variety of job opportunities, including positions for developers, customer service representatives, HR admins, and more, often with flexible or remote working options. The company collects and processes personal data as part of the recruitment process, adhering to applicable data privacy laws and regulations.
📋 Description
• Action all incoming delete account requests end-to-end using established internal processes. • Validate account details and ensure all required criteria are met before processing. • Maintain accurate logs and internal notes for each deletion. • Complete high-volume, low-complexity tickets such as simple data updates, basic account resets, routine admin actions, and template-based responses. • Follow defined macros, SOPs, and workflows with a high degree of accuracy. • Ensure all actions are completed in line with privacy, data security, and internal compliance requirements. • Flag any potential anomalies or edge cases to the Tier 2 team or Support Lead. • Manage a steady queue of repeatable tasks and deliver consistently high throughput. • Surface process gaps or improvement opportunities when repetitive tasks can be further automated or streamlined.
🎯 Requirements
• Basic technical literacy with support tools like Zendesk, Stripe, RevOps platforms, or internal admin dashboards. • Strong attention to detail. • Comfortable with repetitive work and maintaining accuracy at scale. • Reliable, consistent, and able to follow structured processes. • Ability to flag unclear cases rather than guess.
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements • Professional development
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