AI Architect – AI Chat Bot, Billing & Citizen Services

Job not on LinkedIn

🕒 February 27

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zillion Technologies, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Zillion Technologies, Inc. is a company specialized in guiding organizations through digital transformation processes by offering a broad range of technology services. Their expertise includes artificial intelligence, cloud services, automation, cybersecurity, and enterprise platform solutions. Zillion Technologies serves a diverse array of industries, providing personalized and scalable technology solutions to numerous Fortune 500 companies and major financial institutions. They focus on continuous innovation to help businesses overcome challenges in digital transformation, employing technologies like robotic process automation (RPA) and AI to bring about significant business improvements. With a strong focus on customer-centric solutions, Zillion Technologies is committed to driving digital transformation forward efficiently and effectively.

📋 Description

• Responsible for architecting and deploying a secure, AI-powered chatbot on Google Cloud to automate client’s billing processes and enhance citizen engagement through intelligent, compliant, and scalable digital services. • Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, BigQuery, Cloud Functions, etc.). • Develop an intelligent bot to: Automate billing inquiries and workflows. • Provide real-time, accurate responses to citizen queries. • Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace. • Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders. • Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. • Support self-service options for payments, invoices, and status tracking. • Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508). • Integrate the AI bot with our clients’s existing billing systems, databases, and APIs. • Define AI governance, data management, and model lifecycle processes. • Optimize performance, scalability, reliability, and cost efficiency. • Establish monitoring, logging, and continuous improvement frameworks for AI models. • Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture. • Provide documentation, training, and knowledge transfer to internal teams.

🎯 Requirements

• Strong expertise in Google Cloud Platform (GCP) and AI services. • Experience with conversational AI, chatbots, and automation platforms. • Proficiency in AI/ML architecture, data pipelines, and API integrations. • Knowledge of federal IT compliance, cybersecurity, and data governance standards. • Experience designing scalable and secure cloud-based solutions. • Strong communication and stakeholder engagement skills.

🏖️ Benefits

• Employees can work remotely