Buyer Connections Team Manager

3 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+5 more states

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $71.2k - $113.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Zillow

WebsiteLinkedInAll Job Openings

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

📋 Description

• Monitor and analyze team performance using key metrics • Lead purposeful team meetings and 1:1s to clarify expectations • Report on trends and insights to senior leadership • Manage scheduling, attendance, and workflow • Identify and implement process improvements • Collaborate cross-functionally as a subject-matter expert • Serve as an escalation resource, diagnosing root causes • Communicate clearly across channels to ensure alignment

🎯 Requirements

• Experienced in a contact center, customer service, or sales environment (3+ years) • At least 1 year in a supervisory or leadership role preferred • Skilled in performance management practices • Strong customer service background with a results-oriented approach • Adaptable to frequent changes in products, priorities, and metrics • Technically confident and eager to leverage tools like Tableau, Microsoft Office, Salesforce, and Google Suite • Organized and effective at balancing administrative responsibilities with coaching • Willing to work weekends and early morning or evening schedules as needed

🏖️ Benefits

• Competitive base salary • Eligible for equity awards based on factors like experience, performance, and location