Customer Support Engineer – Endpoint/MTD, Cybersecurity

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Zimperium

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📦 Logistics

🔒 Cybersecurity

💰 $12M Venture Round on 2018-11

Consulting • Logistics • Cybersecurity

Zimperium is a leading company in the mobile security industry, specializing in mobile endpoint and application security. They provide advanced solutions to protect mobile devices and applications, allowing enterprises to secure their mobile endpoints and enable safe access to sensitive data and systems. Zimperium's platforms integrate with various environments, including cloud, on-premises, and air-gapped setups, ensuring continuous and persistent security during development and runtime. The company is recognized for its unique focus on mobile security, offering tools that help prevent data loss, fraud, and regulatory breaches in mobile apps.

📋 Description

• Support customers using Zimperium’s mobile security solution as the technical expert • Research, diagnose, troubleshoot, and resolve customer-reported issues • Maintain high customer satisfaction and own issues through resolution • Provide management visibility into potential customer risks • Validate customer-specific fixes and releases with the QA team • Develop technical documentation for customer needs • Gather customer feedback and follow escalation procedures for unresolved product issues and bugs • Create JIRAs for engineering • Collaborate with customer success, development, product, DevOps, and engineering teams across time zones

🎯 Requirements

• Bachelor’s in computer science, information technology, or an equivalent engineering degree • 5+ years (senior) or 1–3 years (junior) of experience working with enterprise software solutions • 5+ years (senior) or 1–3 years (junior) of experience in customer support roles • Preferably experience with security and mobile device management solution providers • Good understanding and proven experience supporting cloud-based web applications • Hands-on Python, Java, and SQL scripting skills • At least 1–3 years of experience implementing and supporting mobile application infrastructure • Self-motivated, with extensive troubleshooting and debugging skills and knowledge • Customer-oriented with face-to-face post-sales services experience and excellent communication skills • Experience with mobile app delivery and deployment concepts on iOS and Android is a plus • Strong SQL, Python/Java scripting, and Unix skills • Prior experience with mobile apps, mobile architecture, and MDM solutions such as MS Intune, AirWatch, MobileIron, or Citrix • Familiarity with SIEM tools such as ArcSight and Splunk • Familiarity with cloud architecture, AWS components, Linux containers/Docker, OpenStack, PostgreSQL, and Kafka • Android Studio (adb, junit) and Xcode skills are a plus