L3 Customer Support Engineer, C++, Android, iOS

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October 7

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Zimperium

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Cybersecurity • Enterprise • SaaS

Zimperium is a leading company in the mobile security industry, specializing in mobile endpoint and application security. They provide advanced solutions to protect mobile devices and applications, allowing enterprises to secure their mobile endpoints and enable safe access to sensitive data and systems. Zimperium's platforms integrate with various environments, including cloud, on-premises, and air-gapped setups, ensuring continuous and persistent security during development and runtime. The company is recognized for its unique focus on mobile security, offering tools that help prevent data loss, fraud, and regulatory breaches in mobile apps.

201 - 500 employees

Founded 2010

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $12M Venture Round on 2018-11

📋 Description

• Responsible for working with the Engineers and the Customer Support teams to provide escalation on product issues, documenting issues for engineers and resolving complex problems • Conduct hands-on technical troubleshooting and remediation of high priority customer escalations to engineering • Communicate with customers on implementation or ongoing issues, acting as an advisor to key customers • Based on feedback from customers, work with Product Management to identify product enhancements to improve customer satisfaction • Develop and grow the service management/support for the designated products, including providing guidance/training to other support engineers

🎯 Requirements

• Bachelor’s Degree or equivalent combination of education and experience • Ability to interface with customers with professionalism • Resourceful, flexible, accountable team player • Passion for learning and constant improvement • Excellent communication skills (written and verbal) • Organized and a self-starter • Enterprise software implementation experience • Software development: C, C++, Java, Android, and iOS • Build Systems: Android Studio, XCode • System, network, and application security • Knowledge of Cyber Security preferred, but not required

🏖️ Benefits

• Zimperium is an Equal Opportunity employer • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.