Zingtree
B2B • SaaS • Artificial Intelligence
Zingtree is a company that empowers customer support through AI process automation, helping enterprises streamline and simplify complex support processes. It offers tools to create, manage, and automate support workflows, making it easier for customer service agents and customers to resolve issues efficiently. Zingtree integrates with various CRM systems and supports multiple industries including contact centers, healthcare, insurance, and home services. Through its dynamic workflows, Author Assist AI, and compliance automation, it helps businesses improve their customer experience with faster resolution times and enhanced compliance controls.
Senior Product Manager
September 3
Zingtree
B2B • SaaS • Artificial Intelligence
Zingtree is a company that empowers customer support through AI process automation, helping enterprises streamline and simplify complex support processes. It offers tools to create, manage, and automate support workflows, making it easier for customer service agents and customers to resolve issues efficiently. Zingtree integrates with various CRM systems and supports multiple industries including contact centers, healthcare, insurance, and home services. Through its dynamic workflows, Author Assist AI, and compliance automation, it helps businesses improve their customer experience with faster resolution times and enhanced compliance controls.
📋 Description
• Drive growth and innovation across Zingtree’s AI-powered Automation platform • Expand and enhance product portfolio and develop AI-powered solutions • Partner with Engineering to build governed, deterministic workflows enhanced by AI • Turn SOPs and tribal knowledge into real-time guided automations for enterprise customers • Own product strategy for AI Actions, Knowledge Assist, and GenAI-powered workflows • Align roadmap to customer goals and KPIs and lead cross-functional collaboration • Translate customer interviews, product usage data, and market research into roadmap decisions • Track industry trends in Agentic AI, LLM tooling, and CX automation • Define and monitor metrics to evaluate feature performance and business impact • Build trust with senior stakeholders in CX, Ops, and IT at large organizations • Collaborate across Product, Solutions, Marketing, and RevOps to accelerate value
🎯 Requirements
• 5+ years product management experience in Enterprise SaaS; preferably in Enterprise CX, Support Automation, Process Automation, or Digital Transformation. • Experience building zero-to-launch products targeted for Enterprise SaaS customers • Strong grasp of AI technologies: LLMs, Agentic AI, prompt chaining, etc. • Experience building integrations with platforms like CRMs (Salesforce, Zendesk), CCaaS, or EHR/ERP systems. • Demonstrated ability to drive adoption of new products in enterprise orgs. • Strong user empathy, strategic thinking, and bias for action. • Proven ability to influence cross-functional teams and C-level stakeholders • Curious, execution-oriented, and energized by solving high-impact customer problems
🏖️ Benefits
• Competitive Compensation with performance-based incentives • Health, Dental, and Vision Benefits (100% covered for employees) • Paid Parental Leave • Unlimited PTO • Flexible Remote Work Environment • $500 Home Office Stipend + Monthly Internet/Phone reimbursement • Co-Working Reimbursement up to $200/month
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