Software Development Engineer – Customer Experience

🔥 0 minutes ago

🌐 Argentina, Mexico, +2 more countries – Remote

🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote 🇵🇾 Paraguay – Remote 🇻🇪 Venezuela – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💻 Full-stack Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zinier

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $90M Series C on 2020-01

Artificial Intelligence • Enterprise • SaaS

Zinier is a company that provides a customizable, workflow-based platform to manage and optimize field service operations through generative AI. Their suite includes products like the Z Productivity Suite and Studio Z, designed to enhance scheduling, dispatching, and asset management for field technicians. Zinier leverages AI to provide real-time insights, automate routine tasks, and improve operational efficiency for industries such as telecommunications, utilities, and infrastructure. Their platform supports integrations with leading ERP, CRM, and EAM software, making it a powerful tool for enterprises looking to digitize and innovate their field operations.

📋 Description

• Monitor and respond to customer issues reported through customer portal tickets, email, or Slack within defined SLAs • Diagnose and resolve workflow misconfigurations, API failures, code-based issues, and data discrepancies • Investigate logs, trace workflow execution paths, and analyse JSON payloads to isolate breaking logic • Resolve complex requests independently and escalate appropriately with clear documentation • Own customer issues end-to-end • File production deployment requests on behalf of customers and coordinate with internal teams • Work on Engineering and Implementation/Delivery Projects when bandwidth allows • Work closely with sales teams on Solution Architecture activities • Identify gaps in knowledge-base articles and contribute documentation to reduce repeat queries • Ideate and implement AI solutions supporting customer experience or product improvements • Maintain high standards for customer communication and response-time adherence • Engage in product and technical training to deepen platform knowledge • Participate in on-call rotations and occasional weekend support according to shift patterns

🎯 Requirements

• Bachelor's degree in a relevant field • 2+ years of experience in JavaScript development, Solutions development, Application Support, Customer Engineering or a related role • Hands-on proficiency with JavaScript, JSON, HTML, and CSS for debugging and configuration analysis • Familiarity with log analysis, REST APIs, and basic SQL queries • Knowledge of operating systems, cloud services, and multi-tier web application architecture • Experience with CRM and ticketing systems, such as Jira and Salesforce • Experience with remote support tools • Excellent written and verbal communication skills with stakeholders at varying levels of technical expertise • Strong analytical mindset and customer-first orientation • Willingness to work shifts, weekends, and 24/7 on-call rotations • Exposure to Grafana or similar monitoring/observability tools • Experience with workflow-based or field-service management systems • Knowledge of Java, Python, or JEE frameworks • ITIL V3/V4 certification or equivalent foundation in service management • User-level familiarity with Linux environments

🏖️ Benefits

• Clear career progression pathways into senior technical or customer-centric roles • Opportunity to work closely with Solution Architects and sales teams • Opportunity to work on Engineering and Implementation/Delivery Projects • High performers progress to Senior Software Development Engineer, Support Engineering Solution Developer, Solution Delivery • Learning from experienced platform, product and solution engineers • Learning, ownership, and long-term growth opportunities • Global, hybrid workforce • Product and technical training • Participation in impactful work improving product quality and customer trust