Technical Support Engineer, RoR, Go

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Zipdev

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Zipdev is a company that specializes in providing remote talent solutions, particularly focused on hiring top Latin American professionals. Zipdev enables companies to build high-performing teams in their own time zones while reducing costs compared to local hiring. The company offers a streamlined hiring process that includes defining hiring needs, selecting top candidates, and onboarding new team members, handling payroll and HR overhead. Zipdev fills a variety of technical and professional roles, such as software engineers, project managers, and designers. The company is recognized for its ability to provide cultural alignment and scalable, flexible hiring solutions.

📋 Description

• Provide frontline technical specialist support: • Monitor and improve the delivery of our SaaS product. • Debug identified issues, providing clear analysis to both the customer and internal teams. • Identify trends in support work and opportunities for root problem resolution. • Proactively identify and manage scope, delivery, and configuration of product changes. • Implement well-structured code, and assist the customer in integration with HappyCo’s services. • Fully participates in and provides feedback on the company's product development and rollout methodology, driving improvements. • Customer Management • Proactively manage customer expectations. • Meet and exceed SLA’s • Provide clear and professional communications with customers. • Clearly communicate technical or domain-specific concepts to non-technical customers. • Identify, review, and define requirements, existing configurations and technical risks. • Support • Use excellent troubleshooting skills to determine root causes of raised issues. • Facilitate the resolution of issues raised by customers. • Investigate and identify technical causes to issues raised by customers, facilitating product (feature) change where necessary. • Provide responsive, high-quality technical support to customers. • Technical Delivery • Proactive and strong written/verbal communication with peers, engineers, stakeholders, L1/L2 Support. • Assess risk when determining approaches to ticket resolution. • Monitor, maintain, and improve customer environments as required. • Manage releases and deployments. • Deliver well structured and functional example code. • Undertake other technical work as requested. • Process • Understand and deliver against the organizational product and software development methodology. • Review, propose, and implement improvements to processes. • Implement and improve the process toolset. • Our Recruitment Process • 15-minute Initial Call • 20-minute take-home skills test • 30-minute Call with Recruiter (project, benefits etc.) • Interviews directly with the client (1hr technical interview/ 45m meeting with product lead /30m meeting with the broader team) • Final Offer!

🎯 Requirements

• Relevant tertiary qualifications (e.g. Bachelor/Grad Dip. Science/Computer Science/Software Engineering, IT Certification, or similar) or equivalent practical experience. • Critical skills • An object-oriented backend language (Ruby on Rails or Golang preferred) • PostgreSQL • High-value skills • GCP • Linux • Containerization • APIs and integrations • Ruby on Rails or Golang • Web apps, especially React.JS • Clear spoken and written communication skills, and the ability to interact professionally with a diverse group of customers and staff. • Values good quality product/technical outcomes that meet customer needs. • Proactively identifies and resolves issues • Able to work independently and with a team. • A constructively critical thinker. • Excellent English communication skills • Currently living in Latin America • Nice-to-have • Kubernetes • Networking (including VPNs) • Monitoring and observability frameworks • Bash scripting

🏖️ Benefits

• - Work remotely Monday - Friday, 40 hours a week (no weekends) • - Vacation: 10 business days a year • - Holidays: 5 National Holidays a year • - Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day) • - Parental Leave • - Health Care Reimbursement • - Active Lifestyle Reimbursement • - Quarterly Home Office Reimbursement • - Payroll Deduction Purchase Plans • - Longevity Bonus • - Continuous Learning Bonus • - Access to Training and Professional Development Platforms • - Did we mention it's REMOTE?!!