Learner Success Advocate – Artificial Intelligence, AI

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🕒 December 22, 2025

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Glacier ZipLines

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

Glacier ZipLines is an innovative educational platform that collaborates with universities to deliver high-impact, digital-first career training. By focusing on practical, industry-aligned programs in high-growth areas, Glacier ZipLines equips individuals with the skills and certifications needed for successful careers in technology. Their comprehensive support and commitment to student outcomes distinguish them as a trusted partner in higher education.

📋 Description

• Serve as the primary point of contact for your assigned learners across Slack, email, and Zoom. • Foster trust and connection while supporting learners in overcoming both technical challenges and emotional hurdles as they navigate the AI landscape. • Lead weekly Slack communications, provide motivational updates, and respond promptly to questions. • Conduct 1:1 check-ins or small group outreach for at-risk learners, providing personalized support and encouragement. • Engage in weekly live sessions as a moderator and co-host, managing Zoom logistics, chat engagement, breakout rooms, and learner support needs. • Partner with instructors to create an interactive, high-energy environment that reflects the dynamic nature of the AI space. • Track learner activity, completion of weekly assignments, and participation in both asynchronous and synchronous components. • Flag and proactively intervene with at-risk learners, using data from the Learning Management System and communication logs. • Maintain updated and organized documentation on each learner’s progress and engagement.

🎯 Requirements

• 2+ years in customer-facing, education, or coaching roles. • Solid knowledge of—AI technologies, particularly prompt engineering and tools like ChatGPT, Claude, or similar platforms. • Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly. • Strong written and verbal communication skills tailored for diverse adult learner audiences. • Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems. • Confident working autonomously in a remote-first, fast-paced startup environment.