Diagnostics Technical Specialist

🔥 12 hours ago

🇵🇷 Puerto Rico – Remote

⏰ Full Time

🟢 Junior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Deliver post-sale product installation support and validation • Lead applications and operations training to accelerate adoption and reduce time-to-value • Execute customer onboardings across point-of-care diagnostics, Zoetis DX/Virtual Lab, and reference lab offerings • Support structured onboarding journeys, including a 100-day cadence where applicable • Identify, document, and address workflow pain points • Design and implement workflow improvements to enhance customer experience and increase utilization • Respond to onsite technical support requests and coordinate escalations for complex system issues • Use territory and time-management tools such as FASTDx to optimize account coverage • Drive utilization of consumables and diagnostic services through consultative training and value-based recommendations • Generate and route qualified leads for point-of-care analyzers and reference lab opportunities • Tailor messaging to customer needs and business objectives • Collaborate with field partners on customer retention, corporate initiatives, and quarterly projects • Work with the Area Business Manager and Diagnostic Solutions Consultant to provide customer service • Identify and report opportunities for additional analyzers and new customer opportunities

🎯 Requirements

• Basic computer skills, including Microsoft Office, Excel, and Adobe • Basic knowledge of animal disease states preferred • Knowledge of diagnostic products, instrumentation, and clinic processes • Analytical mindset and demonstrable critical thinking skills • Availability and willingness to travel up to 90% of the work week within the territory • Deep understanding of the Puerto Rico animal health market • Regular travel to multiple locations within Puerto Rico; out-of-state travel for initial training and sales/training meetings • Standard business hours, Monday through Friday • Ability to safely lift and move 60 lbs. • Fluent in English and Spanish • Rapid learning ability and early adopter behaviors • Veterinary terminology/science expertise • Presentation skills and ability to transport, set up, and demonstrate equipment • Organizational, prioritization, and time management skills • Ability to multitask and work independently • Associate’s degree required; Bachelor’s degree preferred, or equivalent experience • Degree from a Veterinary Technology Program preferred • Credentialed Veterinary Technician preferred • At least one year of experience working in a clinical setting • Valid driver’s license, clean driving record, and auto insurance • Authorization to work in the US for Zoetis

🏖️ Benefits

• Full-time regular employment • Equal opportunity employment • Reasonable accommodations available for individuals with disabilities