Zoetis
10,000+ employees
Founded 1952
🧬 Biotechnology
💊 Pharmaceuticals
🔬 Science
Biotechnology • Pharmaceuticals • Science
Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.
Virtual Recall Software Support Specialist
🔥 13 hours ago
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🇬🇧 UK Skilled Worker Visa Sponsor
🗣️🇪🇸 Spanish Required
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Zoetis
10,000+ employees
Founded 1952
🧬 Biotechnology
💊 Pharmaceuticals
🔬 Science
Biotechnology • Pharmaceuticals • Science
Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.
📋 Description
• Support a SaaS product with third-party system integrations • Provide first-line technical support for customers • Respond to incoming support queries • Remotely install software • Guide practice staff through onboarding and training • Ensure a smooth and positive experience when using the product • Monitor Alerts and action items for assigned practices • Create and maintain support documentation • Support the UK team by translating documents and communications
🎯 Requirements
• Strong general IT skills • Enjoy problem solving with the ability to adapt to a growing dynamic company • Self-sufficient and organized, managing multiple tasks • Experience with SQL, HTML, or CSS is advantageous • Experience within the veterinary or animal health industry is beneficial but not essential • Excellent written and spoken English and Spanish required • Additional language fluency is desirable (Italian) • Min. 3 years in customer-facing technical support role or equivalent IT support position
🏖️ Benefits
• Life assurance • Group income protection • Pension plan with a generous company contribution • Private medical insurance • Health assessments • Dental insurance • Discounted gym memberships • Mortgage advice • Will writing services • Share ownership plan with matching contributions • Paid annual leave • Industry-competitive salaries • Merit-based salary progression • Global performance bonus • Employee Assistance Programme with counselling and welfare advice
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