Technical Product Support Specialist II

🕒 July 7

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $18 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ZOLL Medical Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🎖️ Defense

📦 Logistics

Healthcare • Defense • Logistics

ZOLL Medical Corporation is a prominent manufacturer of medical devices and related software solutions, dedicated to empowering healthcare professionals, emergency responders, and military personnel to deliver life-saving care and improve patient outcomes. The company provides advanced products such as automated external defibrillators (AEDs), monitors, defibrillators, automated CPR machines, ventilators, and more, alongside an array of software solutions that enhance the performance of healthcare and emergency services. ZOLL is committed to innovation in areas like cardiac resuscitation, temperature management, and sleep apnea, while also offering comprehensive training and support services to ensure optimal utilization of its devices. Proudly supporting communities with tools that enhance public and non-acute care, ZOLL aids in every moment of response and rescue, affirming its mission to aid in saving lives.

📋 Description

• Manage advanced troubleshooting for assigned ZOLL enterprise products • Handle complex technical issues independently, escalating only critical or unresolved problems • Collaborate with other CSO teams or departments to address technical issues • Contribute to the knowledge base, creating and updating articles with solutions • Identify technical trends through customer case analysis • Take a proactive approach by recognizing potential technical challenges • Facilitate incident management processes, coordinating team responses • Optimize hybrid meeting structures and remote team productivity guidelines

🎯 Requirements

• 2–4 years in technical product or customer support, ideally in Enterprise and/or SaaS healthcare software • Strong working knowledge of enterprise software components—including SQL Server, networking, VMware, and operating systems • Proven ability to identify root causes of complex issues and deliver sustainable technical solutions • Exceptional communication and documentation skills • High school diploma required; a bachelor’s degree or equivalent professional experience is preferred.

🏖️ Benefits

• Remote flexibility or the option to work from our Colorado HQ • A collaborative, mission-driven work environment • Opportunities for growth, mentorship, and career development • Competitive compensation and benefits