Customer Success Specialist

Job not on LinkedIn

🔥 29 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Zoomph

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 $1.7M Seed Round on 2017-01

Analytics • Broadcasting • Social Media

Zoomph is a company that specializes in advanced analytics for social media and broadcasting. They provide comprehensive viewership insights, allowing partners to measure engagement and make informed decisions across different platforms. Zoomph sets the standard for broadcasting data and measurement, offering minute-by-minute analysis, national and local coverage, and logo detection technology. They deliver real-time social media performance and partnership data for major platforms like Instagram and Facebook, and offer detailed audience insights to identify partnership opportunities. Zoomph is well-recognized in the sports industry, providing data-driven reports for leagues, teams, and brands.

📋 Description

• Provide expert-level support to clients by identifying and resolving complex technical issues • Create and develop customized responses and perform advanced platform configurations • Collaborate with the Accounts team to lead initiatives for providing in-depth platform insights • Participate in strategic planning sessions to prioritize product improvements • Mentor and train team members and act as a point of escalation for complex client issues • Lead and develop support documentation and conduct client calls

🎯 Requirements

• BS Degree or equivalent experience • 1-3 years of experience in a customer support role within a SaaS or technology-driven environment • Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot) • Familiarity with Excel, XML, JSON or similar data query languages to extract and analyze customer data • Strong problem-solving abilities with a data-driven approach • Excellent verbal and written communication skills

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development