Zscaler
Cybersecurity • SaaS • Enterprise
Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.
Senior Technical Success Manager
November 24
🗣️🇧🇷🇵🇹 Portuguese Required
🗣️🇪🇸 Spanish Required
Zscaler
Cybersecurity • SaaS • Enterprise
Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.
📋 Description
• Building and nurturing relationships with key customer stakeholders & operational service owners in order to define and prioritize the strategic alignment between your customer’s objectives and Zscaler’s goals • Offering technical guidance, product insights, and best practices for integration, expansion, and operationalization of Zscaler solutions for your customers through the development of customized technical strategies/plans • Providing technical expertise & organizational skills to manage escalations and coordinate resolutions with internal and external teams • Working proactively with internal and external teams to identify adoption insights, develop adoption/risk plans, and partner with Zscaler teams to manage and mitigate risks to your assigned customers • Participating in the creation, updating, and sharing of intellectual capital (training, knowledge base articles, best practice guides, playbooks, runbooks, etc.) to help make the Customer Success team better, stronger and faster
🎯 Requirements
• 5+ years experience in a customer-facing role, such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering • 5+ years experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions • Strong communication skills, with written, verbal, & presentation experience that enables you to consultatively shape and influence internal and external decisions • Strong technical acumen with the ability to align the customer’s business challenges to the Zscaler portfolio in order to meet the customer’s desired business & security outcomes • Ability to analyze customer data to gain key insights and develop an adoption strategy/risk mitigation plan tailored to the specific customer • Fluency in English, Portuguese, and Spanish languages.
🏖️ Benefits
• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more!
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