Technical Success Manager

🕒 May 6

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Guide customers through their Zero Trust journey as the central post-sales point of contact • Help customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives • Provide expert advice, build relationships, and ensure successful solution adoption for public sector partners. • Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction • Build relationships with stakeholders, conduct reviews, and identify growth opportunities • Anticipate challenges, provide proactive recommendations, and mitigate risks • Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices • Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

🎯 Requirements

• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management • Demonstrated experience with product feature implementations and best-practice adoption • Experience with operating systems such as Linux, Unix, and Free BSD • Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR • Knowledge of protocols including HTTP, SMTP, FTP, and DNS.

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more!