Technical Success Manager

🔥 1 minute ago

🏛️ District of Columbia, New Jersey, +3 more states – Remote

🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $122.5k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Own a portfolio of customers and drive technical adoption, value realization, and long-term success • Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance • Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience • Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes • Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • Experience in customer success, technical account management, solutions engineering, or a similar customer-facing technical role • Ability to explain technical concepts clearly to both technical and non-technical stakeholders • Demonstrated experience managing customer relationships, driving adoption, and mitigating risk across accounts • Strong problem-solving skills with the ability to troubleshoot issues and coordinate cross-functional resolution.

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more!