Senior Technical Customer Success

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zup Innovation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🔌 API

💼 Consulting

Marketing • API • Consulting

Zup Innovation is a tech company with over 12 years of experience, specializing in building secure and scalable systems using distributed architectures and cloud-native solutions. They focus on helping large market players enhance their application development, achieving faster time-to-market with significant reductions in coding requirements. Additionally, Zup Innovation offers high-tech consulting services and developed StackSpot, an enterprise developer platform designed for creating, sharing, and reusing technology standards from ideation to deployment.

📋 Description

• Ensure technical excellence, engagement, and expanded adoption of the StackSpot agentic engineering platform • Lead technical onboarding and StackSpot setup, ensuring environments are configured and ready for use • Conduct technical discovery with customers to identify pain points in the development lifecycle and prioritize use cases • Plan and deliver technical training sessions and workshops for diverse audiences • Conduct use-case demonstrations and technical presentations • Support the expansion of platform adoption • Foster customer engagement and confidence throughout onboarding and follow-up activities • Reduce time to value and demonstrate tangible value within the first 30 days • Define and monitor technical adoption metrics • Act as a bridge between customers, Product, and Engineering, translating technical feedback into actionable, prioritized improvements • Create and continuously improve technical playbooks for setup, troubleshooting, and best practices • Maintain and expand the technical knowledge base with manuals, FAQs, tutorials, and videos • Test and iterate on technical processes in highly ambiguous environments

🎯 Requirements

• Hands-on experience setting up enterprise platforms and automating integrations • Hands-on experience with generative AI tools and AI agents applied to software development • Ability to analyze logs, instrument metrics, and interpret usage data to support Customer Success decisions • Experience facilitating technical training sessions and workshops for diverse audiences • Experience delivering technical demonstrations and executive presentations • Previous experience as a Technical Customer Success professional, FDE (Forward Deployed Engineer), Sales Engineer, Implementation Specialist, or Solution Architect in advanced-technology B2B SaaS • Preferred: knowledge of DevOps practices, CI/CD, and software engineering platforms, including an understanding of the processes that follow code generation, such as validation, automation, delivery, observability, and governance

🏖️ Benefits

• Freedom to work from anywhere • Flexible working hours • Education assistance • Dedicated career development tool • Internal guilds and study and interest groups • Health insurance • Dental insurance • 24/7 telemedicine • Free online therapy • Wellhub • Extended maternity leave • Extended paternity leave • CAZ – Zuppers Support Center • Meal and food allowance • Life insurance • Transportation allowance • Home office allowance • Childcare assistance • Mobile phone plan allowance • Profit-sharing and results-based bonus