Master Automotive Technician – Field Vehicle Assessor/Appraiser

🕒 February 19

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Zurich Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

🤝 B2B

👥 B2C

Finance • B2B • B2C

Zurich Insurance is a global insurance and risk-management company offering a broad range of products and services including commercial and personal property & casualty insurance, life and critical-illness cover, pensions and retirement solutions, savings and investment products, claims and risk advisory, and specialty offerings such as microinsurance and travel coverage. The company also runs investment funds, sustainability and climate-focused initiatives, innovation and technology programs, and a foundation for community and environmental projects. Zurich serves both individual consumers and corporate clients across many countries, emphasizing governance, ESG reporting, digital innovation, and resilience.

📋 Description

• In the greater Berlin area you will take on a central technical role in modern claims management, assessing vehicle damage quickly, transparently and with a customer focus — including settlement within your delegated authority • You will document damage for liability and comprehensive (partial and full) insurance claims on all vehicle types on-site, via video call or using digital tools, determining cause and scope of damage • You will prepare liability and comprehensive reports, condition reports and technical assessments, as well as determine relevant vehicle values (e.g. replacement values) • You will review expert reports, cost estimates and invoices for plausibility and cost-effectiveness • Using modern, data-driven and AI-supported tools, you will develop well-founded settlement recommendations • Within your delegated authority you will manage and settle claims, coordinate partner workshops and service providers, and conduct advisory and negotiation meetings with customers and external partners — digitally or in person • You will actively support large-scale and multiple-claim events and contribute to specialist topics such as classic cars or e-mobility • In addition, you will participate in digitization and process optimization projects and support internal departments

🎯 Requirements

• Master craftsman and/or technician qualification in the automotive sector or an equivalent qualification • Experience in assessment, costing and claims settlement • Strong service orientation and confident communication and negotiation skills • Enjoyment of hybrid working and digital communication • Team player with willingness to share knowledge • Strong affinity for new technologies, data analysis and process automation • Confident use of MS Office and modern software tools for digital damage documentation

🏖️ Benefits

• Flexible working arrangements to enable an optimal balance between on-site and remote work • Numerous training and learning opportunities to stay fit for everyday work and enable individual development • We support you in career planning from potential analysis to individual development measures • A modern, open and transparent working culture that promotes independent work and cross-team collaboration • A varied health programme supporting a healthy work–life balance, from group fitness on-site to virtual mindfulness training at home • Bike leasing, discounted Deutschlandticket and other attractive benefits