Zurich Insurance
10,000+ employees
💼 Consulting
🏥 Healthcare
⚖️ Legal
Consulting • Healthcare • Legal
Zurich Insurance is a global insurance and risk-management company offering a broad range of products and services including commercial and personal property & casualty insurance, life and critical-illness cover, pensions and retirement solutions, savings and investment products, claims and risk advisory, and specialty offerings such as microinsurance and travel coverage. The company also runs investment funds, sustainability and climate-focused initiatives, innovation and technology programs, and a foundation for community and environmental projects. Zurich serves both individual consumers and corporate clients across many countries, emphasizing governance, ESG reporting, digital innovation, and resilience.
Team Lead – Senior Collections Specialist
🔥 0 minutes ago
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Zurich Insurance
10,000+ employees
💼 Consulting
🏥 Healthcare
⚖️ Legal
Consulting • Healthcare • Legal
Zurich Insurance is a global insurance and risk-management company offering a broad range of products and services including commercial and personal property & casualty insurance, life and critical-illness cover, pensions and retirement solutions, savings and investment products, claims and risk advisory, and specialty offerings such as microinsurance and travel coverage. The company also runs investment funds, sustainability and climate-focused initiatives, innovation and technology programs, and a foundation for community and environmental projects. Zurich serves both individual consumers and corporate clients across many countries, emphasizing governance, ESG reporting, digital innovation, and resilience.
📋 Description
• Lead and manage daily collections and bad debts recovery processes • Handling Direct and Non-Direct accounts • Monitor and resolve unmatched receipts, journals, payments and DKOs • Monthly meetings with stakeholders • Perform monthly brokers statement reconciliations and communicate with stakeholders on unreconciled items • Review and approve premium and commission refunds and DKOs (Direct Knock -Off) • Handling the annual bad debt write-off process and unclaimed monies in accordance with company policies and regulatory requirements • Act as the escalation point for complex collection, unmatched and reconciliation issues • Support internal and external audits by ensuring complete and accurate documentation • Attend to ad hoc requests and operational matters as required • Collaborate with Finance, Underwriting, Operations, IT, and other stakeholders to resolve issues and improve processes • Supervise, coach, and develop team members to achieve operational and service targets • Participate in system enhancements, UAT activities, automation initiatives, and process improvement projects
🎯 Requirements
• Bachelor's Degree in Accounting, Finance, Business Administration and Business Management • Minimum 3 - 5 years of experience in Collections or Accounts Receivable • At least 1–2 years of team leadership or supervisory experience • Experience in General Insurance, Financial Services, or Shared Services environment is an advantage • Intermediate or Advanced Excel and analytical skills
🏖️ Benefits
• Professional development opportunities
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