Director, Solutions – Forward Deployed Engineering

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🕒 March 18

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Zus Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🔌 API

💰 $40M Series A on 2023-03

Healthcare Insurance • SaaS • API

Zus Health is a next-generation health data platform focused on accelerating healthcare data interoperability. By providing a comprehensive and shareable view of patient information, such as through its cornerstone product, the Zus Aggregated Profile (ZAP), Zus enables healthcare providers to deliver more informed and holistic care efficiently. The platform integrates with various electronic health records (EHR) and offers APIs and embedded components to streamline healthcare workflows, reduce administrative burdens, and improve patient outcomes. Zus is committed to placing patients at the center of healthcare interactions, empowering organizations with the necessary tools to boost efficiency and enhance care quality.

📋 Description

• Own the technical delivery lifecycle following contract signature through production deployment and early adoption • Lead and grow a team of Solutions Engineers and Forward Deployed Engineers • Develop career paths, performance expectations, and development plans for the team to ensure excellent execution of goals • Ensure consistent, high-quality execution across multiple concurrent enterprise implementations • Establish best practices for onboarding, implementation, integration, and go-live readiness • Set customers up for success across multiple different high priority use cases • Ensure customers achieve rapid time-to-value from the Zus platform • Personally engage on strategic or technically complex customer deployments • Guide integrations involving FHIR, HL7, CCD, APIs, SFTP pipelines, and EHR platforms • Troubleshoot complex interoperability and data pipeline issues • Work directly with engineering teams to deploy and operationalize Zus products • Serve as a trusted technical advisor to customer technical and operational stakeholders • Support customers in building production-grade applications and workflows on top of Zus APIs • Help customers operationalize clinical and operational data across care delivery workflows • Lead the development of reference architectures and deployment patterns • Identify integration opportunities that accelerate product adoption and expansion • Oversee technical onboarding and training programs for new customers • Enable customer engineering and product teams to effectively build on the Zus platform • Develop documentation, workshops, and enablement resources for technical users • Lead the adoption of AI tools and automation frameworks across the delivery organization • Identify opportunities to automate manual implementation work using LLMs, scripting, and developer tooling • Develop reusable automation patterns for all parts of the Zus ecosystem • Help customers leverage Zus data to power AI-enabled workflows and analytics applications • Translate customer implementation patterns into platform improvement • Participate in technical discussions to find reusable integration patterns that can be embedded directly into the Zus platform • Communicate customer needs to the Product & Engineering teams

🎯 Requirements

• 10+ years of experience in technical implementation, solutions engineering, systems integration, or professional services leadership, preferably in healthtech, SaaS, or enterprise software • Proven experience leading customer-facing teams and scaling implementation or professional services functions • Deep expertise in healthcare data interoperability, including FHIR, HL7, CCD, and EHR integrations • Strong understanding of APIs, data ingestion pipelines (ETL, JSON, CSV), and modern data platforms (e.g., Snowflake) • Experience designing scalable implementation frameworks and reusable integration patterns • Familiarity with secure environments and compliance frameworks (HIPAA, SOC 2) • Executive presence and the ability to build trust with both technical and non-technical stakeholders • Strong strategic thinking paired with a willingness to dive into complex technical or delivery challenges when needed • A self-starter mindset and comfort operating in a fast-paced, evolving startup environment • Passion for improving healthcare through better access to and use of data • Willingness to travel up to ~25% for customer engagements, industry events, and company meetings • Bachelor’s degree in Business, Engineering, or a related field (advanced degree a plus)

🏖️ Benefits

• Competitive compensation that reflects the value you bring to the team a combination of cash and equity • Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO • Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)