AI Knowledge Specialist – Conversational Systems, Content Governance

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🕒 June 10

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zvoove

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

👥 HR Tech

🎯 Recruiter

SaaS • HR Tech • Recruitment

zvoove is a cloud software and services provider that digitizes and automates end-to-end business processes for staffing (Personaldienstleistung) and facility service companies. It offers modular cloud ERP and workforce management products—recruiting (AI-powered), payroll/managed payroll, time tracking, scheduling/disposition, invoicing, DMS, analytics and reporting—along with professional services, training, and support to optimize recruiting, payroll, and operations at scale.

📋 Description

• AI Knowledge Management • Development and ownership of the company-wide knowledge management strategy • Build, maintain and evolve the central knowledge base (e.g. Guru or similar platforms) • Editorial quality assurance and structuring of content according to defined content standards • Ensuring documentation obligations in accordance with the EU AI Act • Voice Bot & Chatbot Readiness • Responsible for technical and content-related bot readiness • Build and maintain intent hierarchies, prompt templates and retrieval strategies • Continuous improvement of bot response quality through testing and analysis • Technical interface between the knowledge team, bot development and data science • Content Architecture • Design of a scalable, multilingual and multi-channel content architecture • Develop governance rules for content ownership, review cycles and quality standards • Monitoring knowledge gaps based on bot performance metrics • Project Management – Transformation & AI Strategy • Independent planning and management of strategic AI and transformation projects (end-to-end) • Stakeholder and risk management as well as preparation of business cases • Build and maintain project structure plans, milestone plans and status reports

🎯 Requirements

• 5+ years of professional experience in knowledge management, conversational AI, content architecture or AI-related roles • Proven experience in building and operating AI-powered knowledge or bot systems in production environments • Several years of experience leading transformation or AI projects • Experience in functional leadership of teams as well as stakeholder management at executive level • Hands-on experience with GetGuru or similar knowledge base platforms is an advantage • Solid understanding of RAG architectures, chunking strategies and vector databases (e.g. Pinecone, Weaviate, pgvector) • Strategic thinking and the ability to communicate technical complexity clearly and understandably • Strong analytical skills and data-driven decision-making • High initiative, entrepreneurial mindset and consistent result orientation • Excellent communication skills in German and English (at least C1)

🏖️ Benefits

• Collaboration in an empathetic and appreciative team • Opportunity to apply your knowledge and personal strengths, further qualify and develop • Structured onboarding and learning on the job, in trainings or through informal learning formats, e.g. zvoove Garage, in interdisciplinary and international teams • Opportunity to participate in the benefits of our hybrid work concept, including office work, home office, mobile work and workation • Modern tech stack and agile working methods are a given • Variety of benefits such as pension plan, health management, and employee discounts • Well-behaved dogs are welcome at all locations