Search  10 jobs from 9 companies hiring remote support engineers in albania.

Support Engineer

Fyusion solves complex visual problems with innovative 3D computer vision technologies and artificial intelligence. A Cox Automotive Company.

Fyusion, Inc

• Provide technical support on all Fyusion products to customers
• Diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner
• Work with different systems, software, and hardware
• Follow standard procedures to escalate unresolved issues
• Research, diagnose, troubleshoot, and identify solutions
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity

Technical Support Engineer

Providing essential security and compliance infrastructure, Very Good Security (VGS) enables startups and enterprises to focus on their core business instead of compliance and regulatory overhead. With one single integration, VGS customers unlock the value of sensitive data without the cost and liability of securing it themselves, while also accelerating compliances like PCI, SOC 2 and more.

Very Good Security

• Taking ownership of customer issues reported and seeing problems through to resolution
• Creating or updating documentation based on findings from request investigations
• Preparing and providing customer training, including developing training material if it does not already exist
• Submitting and commenting on bug reports and feature requests based on customer interactions
• Engaging with the development team to create new feature requests, escalate bugs, solve problems, or obtain missing information
• Meeting or exceeding SLA times consistently
• Creating technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices
• Interfacing with our customer technical teams, serving as their primary technical point of contact during onboarding
• Partnering with the Account Management team to understand customer requirements and communicate how VGS can address the requirements
• Helping VGS customers to integrate with our platform and drive translation of requirements to code implementation
• Reliably responding to on-call emergencies and participating in on-call support rotation as needed

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.

We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.

Interested in opportunities at GitLab? Join our talent community and share your information with our recruiting team: https://about.gitlab.com/jobs/

GitLab

• Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.

Support Engineer (EMEA)

Orderly Network is a permissionless, decentralized exchange protocol and modular ecosystem built on top of NEAR. It uses an on-chain orderbook to provide a platform complete with a risk engine, matching engine, and shared asset pools for dApps to build on top of. dApps built on the Orderly Network will allow for financial instruments such as; Spot Trading, Margin Trading, Perpetual Swaps and Lending & Borrowing.

While a fully independent team operates at Orderly Network, we are also incubated by NEAR and WOO Network - Industry heavyweights in their respective fields. With the help from both incubators, Orderly Network will offer market-leading execution, combined with low latency and minimal fees. This will be paired with a combination of orderbook efficiency, alongside on-chain settlement. 

Applications building with on Orderly Network will be able to benefit from our advanced whitelabel solutions while having access to instant deep and aggregated liquidity. This will allow build teams to save time on their build, while eliminating any liquidity concerns once live.

Orderly Network

• Act as Level 2 support and provide timely and accurate feedback
• Investigate and analyze technical issues
• Bridge between client and internal teams
• Educate and support client services teams
• Define the framework of the documentation process
• Collect client voice and raise for further analysis
• Collaborate with marketing specialists, product managers, data analysts, and developers
• Engage in critical thinking and organization
• Regular communication with industry partners, thought-leaders, and community members
• Use communication and collaboration channels like JIRA, Zendesk, and Telegram
• Guide clients in implementing trading programs with API
• Familiarity with programming languages and protocols
• Familiarity with monitoring and troubleshooting tools

• Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.
• Initially Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
• Transition to working with assigned accounts, becoming familiar with their environments and business to provide an enhanced support experience
• Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
• Create and update documentation based on customer interactions
• Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
• Participate in regular rotations for weekday and weekend on-call coverage (daytime only as required), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
• Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.

Senior Support Engineer (UK or Switzerland based)

We deliver open source to the world faster,  more securely and more cost effectively than any other company.

We develop Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000 contributors. Ubuntu means 'humanity to others'. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation.

Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world's biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world's most productive developers.

Secure and reliable, elegant and intuitive, and open for innovation - Ubuntu is the future of open source, which is why its the fastest growing Linux in the world despite already being the most widely deployed.

If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference. 

www.ubuntu.com

Canonical

• This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. The role of a Desktop Support Engineer at Canonical
• You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.

Desktop Support Engineer (Remote - EMEA)

Primer is the world's first no-code automation platform for payments and commerce. We enable merchants to unify their entire payment and commerce stack and build sophisticated, end-to-end flows with a checkout developers love.

Primer

The last two decades have seen an explosion in new payment services - from digital wallets, mobile payments, and open banking, to Buy Now Pay Later and crypto. Great for consumers! But, incredibly complex for merchants and developers. That’s where Primer comes in. Primer is the world's first automation platform for payments. With Primer, merchants and developers have all the underlying infrastructure and "lego blocks" they need to build the best buying experiences for their customers. Any developer can build a connection on Primer; merchants then simply 'click and connect' to the services they need to build their desired payment flows within their Primer dashboard. Since starting in January 2020, we've raised funding from top tier investors including Accel, Balderton and Iconiq. Our all-star team from across the world of payments and fintech includes ex Braintree-PayPal, Stripe, Checkout, Tink, Recurly, TrueLayer, Paddle, Plaid, Kount and more - come and join us! You’re a clear and empathetic communicator, who can: Quickly get to the heart of what our customers are trying to achieve troubleshoot and resolve complex problems help our product managers and engineers understand the nuances of customer issues tactfully manage internal and external stakeholder expectations build effective working relationships with your colleagues across the globe You’re a technical ace, who is: ready to get your hands dirty to reproduce issues or test solutions knowledgeable about REST APIs able to search and analyze logs capable of interpreting code in at least one programming language eager to fill in gaps wherever your expertise might be needed You’re an experienced support pro, with: at least two years of experience in a customer-facing technical role familiarity with Zendesk, JIRA, Salesforce, and other tools of the trade great prioritization and triage skills the analytical skill to understand the problems our customers face What you’ll do: Troubleshoot complex issues for our merchants, communicating with both customers and partners via email and Slack, and tracking issues to resolution in Zendesk Work internally with engineers and product teams to find root causes and identify solutions Develop expert knowledge of Primer’s products and the payments landscape in general Contribute to our knowledge base and suggest improvements to our documentation Participate in an on-call support rotation for urgent technical issues to ensure best in class 24/7 support for our merchants We're a rapidly growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground up Experience in payments isn't a requirement, as long as you're comfortable learning on your feet. If you are a confident and resourceful self-starter who thrives in a fast-paced environment full of growth and change, and you get a real feeling of accomplishment from solving problems and delighting customers, we'd love to talk to you! The way we work is different at Primer Our culture is about removing the roadblocks to doing your best work. We focus on taking initiative, letting the best ideas win, and valuing output over anything else. Underpinning all of this is our 'trust by default'. You’ll work remotely, wherever works best for you, have unlimited coworking access, unlimited time off, no company spending approvals, regular whole company retreats, team workations, and open access to people across the company. We find the best thinking and work come from removing limiting assumptions. So, one of our favourite approaches to solving problems is simply: If anything is possible, then what will you do?

Product Support Engineer - EU (Fully Remote)

Weights & Biases is a developer-first MLOps platform.Track everything you need to make your models reproducible with Weights & Biases— from hyperparameters and code to model weights and dataset versions.Weights & Biases helps your ML team unlock their productivity by optimizing, visualizing, collaborating on, and standardizing their model and data pipelines – regardless of framework, environment, or workflow.Used by ML engineers at OpenAI, Lyft, Pfizer, Qualcomm, NVIDIA, Toyota, GitHub, and MILA, W&B is part of the new standard of best practices for machine learning. W&B is free for personal use and academic projects, and it's easy to get started.Run your first experiment in 30 seconds with this quick hosted notebook: [bit.ly/intro-wb](http://wandb.me/intro)

Weights & Biases

At Weights & Biases, our mission is to build the best developer tools for machine learning. ML engineers love using our tools day to day as a core part of their workflows, and our user base is growing quickly. We're hiring a Customer Support Engineer to help maintain world-class support as we grow. Support is a deep part of our culture here at W&B. We believe that the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. In this role, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users, and help shape our product. Your main goal will be to quickly get answers to all user messages. Customers write in with highly technical questions, suggestions, or bug reports, and we need to give them timely responses to fulfill SLAs. In this role, you will act as the face of the company and the first line of support in EMEA time zones. Ideally, we're looking for someone with technical skills who would like to support our customer base. If you've found yourself wanting to be more external but still build programming/machine learning skills, this is the role for you. Weights & Biases is a series C company with over $200 million in funding and a rapidly growing user base. Our platform is an essential piece of the daily work for machine learning engineers, from academic research institutions to massive enterprise teams including iRobot, Samsung, NVIDIA, Salesforce, GitHub, Blue Cross, Lyft, and more.

Customer Support Engineer, Machine Learning - EMEA (Remote)

Hugging Face

• Develop and maintain software applications
• Collaborate with cross-functional teams
• Write clean, efficient, and well-documented code
• Troubleshoot and debug applications
• Participate in code reviews

Technical Support Engineer - EMEA Remote

WOO Network is a fast-growing Fintech startup and a deep liquidity network with a mission to empower individuals with the right to freely trade, invest, borrow and lend to better their lives.

We aim to connect traders, exchanges, institutions, and DeFi platforms with democratized access to the best-in-class liquidity and superior trading execution at lower or zero cost. The network powers WOO X, a professional trading platform featuring fully customizable modules, and lower to ZERO-FEE trading complete with deep liquidity sourced from the network.

WOO Network was incubated by Kronos Research, a multi-strategy trading firm that specializes in market making, arbitrage, CTA, and high-frequency trading (HFT), averaging around $5-10 billion of daily trading volume on global cryptocurrency exchanges.

WOO Network is a place for pioneers and entrepreneurs. We work on the bleeding edge of blockchain technology and play a crucial role in empowering the world to trade better and live better.

WOO Network

• Providing timely and accurate feedback to customers (toB and toC) or client service team
• Investigating technical issues and producing proper recommendations to handle the issue
• Classifying the urgency of issues and escalating them to relevant teams as required
• Contributing to education and support for client service teams
• Defining the framework of the documentation process for product changes
• Bringing the client voice to the internal team
• Operating autonomously in a results-driven environment
• Using communication and collaboration skills to work with multiple channels
• Guiding clients to implement their trading program with the WOO API
• Using programming languages (C++, Java, Python, JavaScript, etc.) and RESTful and Websocket protocols
• Using monitoring & troubleshooting tools such as Linux Shell Script, SQL, ELK (Kibana), and Grafana.


Technical Support Engineer (Global applications)

Search  10 jobs from 9 companies hiring remote support engineers in albania.. Technical Support Engineer. Senior Support Engineer (UK or Switzerland based). Desktop Support Engineer (Remote - EMEA). Product Support Engineer - EU (Fully Remote). Customer Support Engineer, Machine Learning - EMEA (Remote). Technical Support Engineer - EMEA Remote. Technical Support Engineer (Global applications)

Remote Support Engineer Jobs in Albania

Search 10 jobs from 9 companies hiring remote support engineers in albania.

Technical Support Engineer

Fyusion, Inc

Technical Support Engineer

Very Good Security

Support Engineer (EMEA)

GitLab

Technical Support Engineer

Orderly Network

Senior Support Engineer (UK or Switzerland based)

GitLab

Desktop Support Engineer (Remote - EMEA)

Canonical

Product Support Engineer - EU (Fully Remote)

Primer

Customer Support Engineer, Machine Learning - EMEA (Remote)

Weights & Biases

Technical Support Engineer - EMEA Remote

Hugging Face