7 companies hiring remote Support Engineers in Luxembourg. Work from anywhere with these 9 job openings.

Support Engineer

Actian enables some of the most data-Intensive enterprises on earth to run their most mission-critical analytics and data management workloads. Thousands of forward-thinking organizations around the globe like Bloomberg, Intuit, Lufthansa, and Citibank trust Actian to help them solve the toughest data challenges and transform how they run their businesses... with data.

Actian is majority owned by HCL Technologies (HCL), a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Actian

The Informix® database is designed to be fast and flexible with the ability to easily integrate SQL, NoSQL/JSON, and spatial and time series data. Its versatility and ease of use make Informix the preferred solution for a wide range of environments, from enterprise data warehouses to individual application development. In addition, its low footprint and self-management features make Informix ideal for integrated data management solutions.
• Provide technical support for relational database software to external customers and internal field personnel by telephone and/or the internet. 
• Diagnose complex technical problems and create test scenarios on a wide variety of platforms. 
• Deliver accurate solutions in a timely and effective manner. 
• Work effectively within a team environment and foster good relationships with cross functional teams. 
• Author and publish web-based technical articles that enable customers to independently resolve issues.

Senior Database Support Engineer [gn] Europe

WOO Network is a fast-growing Fintech startup and a deep liquidity network with a mission to empower individuals with the right to freely trade, invest, borrow and lend to better their lives.

We aim to connect traders, exchanges, institutions, and DeFi platforms with democratized access to the best-in-class liquidity and superior trading execution at lower or zero cost. The network powers WOO X, a professional trading platform featuring fully customizable modules, and lower to ZERO-FEE trading complete with deep liquidity sourced from the network.

WOO Network was incubated by Kronos Research, a multi-strategy trading firm that specializes in market making, arbitrage, CTA, and high-frequency trading (HFT), averaging around $5-10 billion of daily trading volume on global cryptocurrency exchanges.

WOO Network is a place for pioneers and entrepreneurs. We work on the bleeding edge of blockchain technology and play a crucial role in empowering the world to trade better and live better.

WOO Network

• Providing timely and accurate feedback to customers (toB and toC) or client service team
• Investigating technical issues and producing proper recommendations to handle the issue
• Classifying the urgency of issues and escalating them to relevant teams as required
• Contributing to education and support for client service teams
• Defining the framework of the documentation process for product changes
• Bringing the client voice to the internal team
• Operating autonomously in a results-driven environment
• Using communication and collaboration skills to work with multiple channels
• Guiding clients to implement their trading program with the WOO API
• Using programming languages (C++, Java, Python, JavaScript, etc.) and RESTful and Websocket protocols
• Using monitoring & troubleshooting tools such as Linux Shell Script, SQL, ELK (Kibana), and Grafana.


Technical Support Engineer (Global applications)

Clickhouse is a product development studio driven by a unique combination of developers and engineers who undertake projects from an early stage and grow them into sustainable businesses.

Clickhouse S.A. - DPG Group of Companies

• Deliver excellent customer service as a first-line engineer and representative of ClickHouse 
• Research and investigate issues and provide solutions to our users, community, and customers in using ClickHouse Cloud and ClickHouse open-source 
• Provide professional responses and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, chat, consultative support / expert sessions, and/or phone
• Work cross-functionally with the Support Escalation team, ClickHouse Development teams, Sales team, customers and prospects 
• Assist with teaching our Training courses and be available to our users and ClickHouse community

Support Engineer I - Europe - Remote

• Deliver excellent customer service as a first-line engineer and representative of ClickHouse
• Research and investigate issues and provide solutions to our users, community, and customers in using ClickHouse Cloud and ClickHouse open-source
• Provide professional responses and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, chat, consultative support / expert sessions, and/or phone
• Build strong, trusted relationships with colleagues, customers, and partners
• Be present and available according to the scheduling and on-call required to deliver high-quality 24x7 Support in a global, distributed environment
• Work cross-functionally - we are a start-up, and you are expected to be versatile, working with the Support Escalation team, our ClickHouse Development teams, the Sales team, and with customers and prospects.
• Assist with teaching our Training courses and be available to our users and ClickHouse community


Weights & Biases is a developer-first MLOps platform.Track everything you need to make your models reproducible with Weights & Biases— from hyperparameters and code to model weights and dataset versions.Weights & Biases helps your ML team unlock their productivity by optimizing, visualizing, collaborating on, and standardizing their model and data pipelines – regardless of framework, environment, or workflow.Used by ML engineers at OpenAI, Lyft, Pfizer, Qualcomm, NVIDIA, Toyota, GitHub, and MILA, W&B is part of the new standard of best practices for machine learning. W&B is free for personal use and academic projects, and it's easy to get started.Run your first experiment in 30 seconds with this quick hosted notebook: [bit.ly/intro-wb](http://wandb.me/intro)

Weights & Biases

• Quickly respond to all inbound support requests including email, live chat and community forums
• Triage bugs and requests based on customer type and severity of issue
• Track inbound and outbound responses to ensure contact SLAs are being met
• Maintain a fast response time for entire user base
• Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
• Recognize trends in user messages to help identify areas of improvement in internal or external documentation
• Learn W&B product features and build up knowledge base to resolve issues on your own
• Your main goal will be to quickly get answers to all user messages. Customers write in with highly technical questions, suggestions, or bug reports, and we need to give them timely responses to fulfill SLAs. In this role, you will act as the face of the company and the first line of support in EMEA time zones. Ideally, we're looking for someone with technical skills who would like to support our customer base. If you've found yourself wanting to be more external but still build programming/machine learning skills, this is the role for you.
• At Weights & Biases, our mission is to build the best developer tools for machine learning. ML engineers love using our tools day to day as a core part of their workflows, and our user base is growing quickly. We're hiring a Customer Support Engineer to help maintain world-class support as we grow.Support is a deep part of our culture here at W&B. We believe that the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. In this role, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users, and help shape our product.

Customer Support Engineer, Machine Learning - EMEA (Remote)

• Deliver excellent customer service as a front-line engineer and representative of ClickHouse
• Provide professional response and guidance on technical cases
• Build strong, trusted relationships with colleagues, customers, and partners
• Be present and available for on-call support in a global, distributed environment
• Work cross-functionally with various teams
• Continuous learning and growth

Senior Support Engineer - Europe - Remote

Degreed is the lifelong learning and skill-building platform for one in three Fortune 50 companies. We bring together broad development options spanning self-directed learning to long-term deep skilling to required training so organizations can continuously meet strategic goals and evolve quickly as the business demands. With Degreed, your people are able to own their upward mobility through learning experiences personalized to their expertise and interests. To learn even more, head over to http://degreed.com

Degreed

• Provide Tier I and Tier II technical support to Degreed clients 
• Interact directly with clients and end-users to resolve technical issues 
• Track and document technical issues and solutions 
• Stay current with product updates and customer support procedures 
• Report to Manager, Technical Support Engineering 
• Work remotely within certain European countries

Technical Support Engineer (German Speaking) - EMEA Remote

Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data. Grafana Labs helps users get the most out of Grafana, enabling them to take control of their unified monitoring and avoid vendor lock in and the spiraling costs of closed solutions.

Grafana Labs

• This is a remote role ONLY for candidates in the timezones of the European Union or United Kingdom
• This is an exciting opportunity to join a leading observability company in a high-growth phase. We’re looking for an experienced, versatile, and highly motivated Support Engineer to join the team. As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings. This position will be focused on our EMEA Customer coverage.
• What you'll be doing:
    - Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)
    - Utilizing SSO/SAML experience to help customers in securing their Grafana instances
    - Evaluating errors or discrepancies within customer dashboard panels and determining root cause
    - Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML)
    - Troubleshooting connectivity to various data sources and plugins
    - Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities
    - Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)
    - Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat
    - Contribute to internal knowledge base and share information about technical issues within your team
    - Inform customers about new features and functionality
    - Gather and share customer feedback with Product, Sales, and Customer Success teams
    - Provide training to new and existing team members and help with the onboarding process for new customers
• About Grafana Labs:
    - There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).


Technical Support Engineer (Remote, EMEA)

Sanity is the platform for structured content that lets teams build exceptional digital experiences. By treating content as data, modern organizations use our APIs to build optimal editing workflows and share content between systems to increase digital velocity. Our mission is to be the most versatile system for creating and distributing digital content to any device, application or channel.

Learn more: sanity.io
Try it out: sanity.io/create
Join the community: sanity-io-land.slack.com
Follow us on Twitter: @sanity_io
Questions? hello@sanity.io

Sanity.io

We are looking for a support engineer excited about solving technical issues within the customer and developer communities. As a support engineer at Sanity, you will work closely with Product and Engineering teams and collaborate with Solution Engineering and Sales around customer-facing activities and initiatives. We believe you cannot build a great company without a great culture. Read about our values and join us in building a diverse and inclusive team. About the Role We are looking for a friendly developer that loves helping people through their technical hurdles. Our fast-growing enterprise customer base and developer community consist of a wide range of people solving different problems with various frameworks and technologies. What will you be doing Work closely with our Enterprise customers to resolve technical issues and answer questions. Troubleshoot bugs, create code snippets, and produce minimal reproducible examples of issues. Develop standard solutions, author self-serve resources, and improve documentation where needed. Be the customer's voice and use people's feedback to help improve our product. Support Customer Experience and Sales teams with customer data and support in pre-sales activities. Build and maintain support infrastructure, tooling, and workflows. Take part in Sanity's developer community rotation and help answer questions. Liaise between customers and internal teams during incidents and escalations. Continuously research and learn current and future best practices of using Sanity.

7 companies hiring remote Support Engineers in Luxembourg. Work from anywhere with these 9 job openings.. Support Engineer I - Europe - Remote. Customer Support Engineer, Machine Learning - EMEA (Remote). Senior Support Engineer - Europe - Remote. Technical Support Engineer (German Speaking) - EMEA Remote. Technical Support Engineer (Remote, EMEA). Support Engineer

9 Remote Support Engineer Jobs in Luxembourg

7 companies hiring remote Support Engineers in Luxembourg. Work from anywhere with these 9 job openings.

Senior Database Support Engineer [gn] Europe

Actian

Technical Support Engineer (Global applications)

WOO Network

Support Engineer I - Europe - Remote

Clickhouse S.A. - DPG Group of Companies

Support Engineer I - Europe - Remote

Clickhouse S.A. - DPG Group of Companies

Customer Support Engineer, Machine Learning - EMEA (Remote)

Weights & Biases

Senior Support Engineer - Europe - Remote

Clickhouse S.A. - DPG Group of Companies

Technical Support Engineer (German Speaking) - EMEA Remote

Degreed

Technical Support Engineer (Remote, EMEA)

Grafana Labs

Support Engineer

Sanity.io