Clinical Success Manager – EMEA

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🕒 vor 13 Tagen

🇬🇧 Vereinigtes Königreich – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

👻 Geisterscore 10%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Accuray

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1990

🏭 Fertigung

🏥 Gesundheitswesen

💊 Pharmazie

💰 Post-IPO Debt im 2016-01

Manufacturing • Healthcare • Pharmaceuticals

Wir arbeiten leidenschaftlich daran, die heilende Kraft der Strahlentherapie zu erweitern, um so viele Leben wie möglich zu verbessern. #AccurayExpandRT #CyberKnife #Radixact #TomoTherapy #AccurayExchange

Beschreibung

• Own and develop installed base accounts as the primary point of contact to improve long-term customer success and satisfaction • Build and maintain trust-based relationships with clinical, technical, and executive stakeholders • Collaborate with Product Development, Marketing, Training, Clinical Applications, Physics Support, and Service teams • Communicate customer and potential-customer feedback internally to guide processes • Bridge customers and internal teams to ensure seamless execution and high customer satisfaction • Support success for first-in-country product implementations • Drive installed-base revenue growth through upgrades, service offerings, and new business opportunities • Support the full sales cycle from opportunity identification through deal closure • Collaborate with regional business, business management, and regional service leaders on trade-in, trade-up, service purchases, contract negotiations, and renewals • Conduct customer visits and co-deliver presentations and demonstrations translating complex solutions into clinical and business value • Support workshops and on-site engagements • Identify and escalate customer needs, challenges, competitive developments, and market insights • Liaise between key opinion leaders and company medical affairs • Record customer interactions and projects in the CRM system • Maintain up-to-date expertise to provide customer guidance • Attend key meetings and trade shows such as ESTRO to strengthen brand presence, capture market insights, and develop prospect relationships

🎯 Anforderungen

• Strong clinical background in radiotherapy, oncology, medical physics, or related field • Proven experience in a customer-facing role with commercial exposure (sales, account management, or similar) • Demonstrated ability to drive business within an installed base and develop new opportunities • Excellent communication and presentation skills, with the ability to convey complex concepts in a compelling way • Natural ability to build relationships, influence stakeholders, and create customer trust • Self-driven, proactive, and comfortable operating with a high level of autonomy and accountability • Hands-on experience with complete product portfolio • Fluent in local languages of the regions covered • Ability to travel up to 50% of the time within the assigned territory • Must provide proof of permanent authorization to work in the country of application without sponsorship

🏖️ Vorteile

• Inclusive and collaborative work environment • Equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status