Customer Success Manager II

🕒 vor 23 Tagen

🏄 California – Remote

🏄 California – Remote

💵 $79.670 - $109.262 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🏆 Customer Success

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Calendly

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2013

☁️ SaaS

⚡ Produktivität

🏢 Unternehmen

💰 €3.502.700.000 Series B im 2021-01

SaaS • Productivity • Enterprise

Calendly ist eine Plattform zur Automatisierung der Terminplanung, die die Koordination von Meetings vereinfacht. Sie bietet anpassbare Verfügbarkeitsoptionen, Integrationen mit Kalender- und Videokonferenz-Tools sowie Funktionen wie Terminabstimmungen und Erinnerungen. Calendly hat das Ziel, die Produktivität zu steigern, indem der Aufwand für die Organisation von Meetings für Einzelpersonen und Teams reduziert wird.

Beschreibung

• Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement. • Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business. • Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders. • Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities. • Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.

🎯 Anforderungen

• 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment. • Proven track record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage. • Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement. • Confident with tools like Salesforce, Gainsight, DocuSign, and other CS systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business. • Able to work independently on most customer scenarios, collaborate effectively with cross-functional teams, and contribute to team best practices and process improvements. • Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals. • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time.

🏖️ Vorteile

• Top Performer Bonus program (or Sales incentive) • Equity awards • Competitive benefits