Customer Success Manager

🕒 vor 23 Tagen

🗽 New York – Remote

🗽 New York – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Anecdotes

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

📋 Compliance

🔐 Sicherheit

☁️ SaaS

💰 €25.000.000 Series B im 2024-01

Compliance • Security • SaaS

Anecdotes ist eine Plattform, die für Risiko- und Compliance-Experten entwickelt wurde, um die Governance-, Risiko- und Compliance-Prozesse (GRC) durch Automatisierung und Datenintegration zu optimieren. Sie bietet Werkzeuge für kontinuierliche Überwachung, Beweissammlung und Compliance-Management, die auf verschiedene Rahmenwerke zugeschnitten sind. Mit ihrem Fokus darauf, Daten zu nutzen, um die Compliance-Reife zu steigern, ermöglicht Anecdotes Organisationen, Risiken effektiv zu managen und gleichzeitig sicherzustellen, dass sie regulatorische Standards erfüllen.

Beschreibung

• Serve as the primary liaison between anecdotes and our customers, ensuring seamless communication, coordination, and partnership across all interactions. • Act as a trusted advisor to customers as they modernize and scale their GRC programs using the anecdotes platform, providing best practices, industry insights, and strategic guidance. • Develop a deep understanding of each customer’s goals, workflows, compliance requirements, and product configuration to continually deliver measurable value and drive ongoing engagement. • Monitor customer health, product usage, and sentiment to detect risks early, drive proactive engagement, and improve satisfaction and retention. • Lead Executive Business Reviews (EBRs/QBRs) that highlight ROI, adoption trends, maturity progress, and alignment on forward-looking strategies. • Collaborate cross-functionally with Product, Support, and Sales to advocate for customer needs, quickly resolve challenges, and provide feedback that informs product roadmaps and customer-centric improvements. • Manage value realization and lead the process for renewals and expansions, ensuring alignment on outcomes while driving successful negotiations that support long-term partnership growth. • Maintain accurate documentation, account plans, customer insights, and health indicators across internal systems (CRM and CS platform) to support effective account management.

🎯 Anforderungen

• 3+ years in Customer Success or Account Management in a SaaS or technical product environment. • Proven ability to manage customer relationships simultaneously, with strong retention results of enterprise customers • Demonstrated technical aptitude and are comfortable navigating data-driven platforms, integrations, and workflow logic. • Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and the ability to translate compliance concepts into actionable customer outcomes. • Excellent communication and presentation skills; can influence both technical users and executive stakeholders. • Analytical and problem-solving mindset; able to turn data into insight and action. • Strong cross-functional collaboration skills (Product, Onboarding, Support, Sales).

🏖️ Vorteile

• Professional development opportunities • Flexible working arrangements