Customer Success Manager, DSO

🕒 vor 23 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Overjet

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2018

🤖 Künstliche Intelligenz

☁️ SaaS

⚕️ Krankenversicherung

💰 €42.500.000 Series B im 2021-12

Artificial Intelligence • SaaS • Healthcare Insurance

OVERJET ist eine dentale KI-Plattform, die AI-native Bildgebungs- und Diagnoseunterstützung, Patientenbildungstools und Automatisierung des Revenue-Cycles für Zahnarztpraxen, DSO, Versicherer und Bildungseinrichtungen bietet. Zu den Produkten gehören von der FDA freigegebene KI für die klinische Analyse, IRIS AI-native Bildgebung zur Verbesserung von Röntgenbildern, Versicherungsverifizierung und Automatisierung von Schadensansprüchen, Credenztials- und Anbieterdatenmanagement sowie Analysen zur Verbesserung der klinischen Qualität und betrieblichen Effizienz. OVERJET kombiniert künstliche Intelligenz und SaaS-Bereitstellung, um Zahnärzten zu helfen, orale Krankheiten genauer zu erkennen, die Versicherungsabläufe zu rationalisieren und Anbieter und Zahler besser abzustimmen, um die Ergebnisse der Mundgesundheit zu verbessern.

Beschreibung

• Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue. • Recruit, train, mentor, and manage a high-performing customer success team. • Develop comprehensive customer success strategies aligned with company objectives, customer lifecycle stages, and product adoption milestones. • Drive the entire post-sale customer journey from onboarding and activation through renewal and expansion. • Build and maintain strong relationships with key customers, dental professionals, and dental organizations. • Collaborate closely with cross-functional teams, including sales, product management, and marketing, to align customer success efforts with overall company objectives. • Prepare accurate and timely retention forecasts, health score reports, and presentations for senior management.

🎯 Anforderungen

• Proven track record of at least 5 years in customer success or account management, with a minimum of 2 years in a managerial role. • At least 2 years of experience working with dental practices or DSOs, with strong knowledge of dental industry dynamics. • Excellent leadership and team management skills, with the ability to inspire and motivate a customer success team to achieve and exceed retention and expansion targets. • Demonstrated experience developing and implementing successful customer success strategies, including onboarding programs, health scoring, and lifecycle engagement models. • Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams. • Analytical mindset with the ability to leverage data and customer health metrics to drive retention performance and identify expansion opportunities. • Ability to use systems and AI tools to draw conclusions and drive efficiencies. • Results-oriented with a strong sense of urgency, resourcefulness, and a proactive approach to problem-solving. • Proficiency in using CRM and customer success software tools (e.g., Salesforce, Gainsight, or similar platforms).

🏖️ Vorteile

• Competitive Compensation and Equity • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location • 401k plans with a matching program • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered • Life and AD+D Insurance • 8 weeks Paid Parental Leave • Optional HSA with Employer contribution • Flexible Time Off and company paid holidays • Annual Learning and Development Stipend