Senior Strategic Customer Success Manager

🕒 vor 23 Tagen

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Calendly

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2013

☁️ SaaS

⚡ Produktivität

🏢 Unternehmen

💰 €3.502.700.000 Series B im 2021-01

SaaS • Productivity • Enterprise

Calendly ist eine Plattform zur Automatisierung der Terminplanung, die die Koordination von Meetings vereinfacht. Sie bietet anpassbare Verfügbarkeitsoptionen, Integrationen mit Kalender- und Videokonferenz-Tools sowie Funktionen wie Terminabstimmungen und Erinnerungen. Calendly hat das Ziel, die Produktivität zu steigern, indem der Aufwand für die Organisation von Meetings für Einzelpersonen und Teams reduziert wird.

Beschreibung

• Managing a diverse portfolio of Calendly’s largest accounts ($40k + ARR) leading with strategic plans that ensure adoption, retention, and long-term growth. • Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders. • Delivering a white-glove experience by proactively identifying & mitigating risk and opportunities, fostering executive engagement, and building long-term roadmaps that demonstrate measurable ROI. • Acting as a strategic partner by aligning Calendly’s product with customer business objectives, leveraging advanced configurations, integrations, and use cases. • Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction. • Playing a leadership role in CS operations by contributing to process evolution, playbook development, and CS-wide initiatives. • Confidently representing Customer Success across internal and external forums; building trust and alignment through strong communication and strategic thinking.

🎯 Anforderungen

• 5+ years of experience in Customer Success, Account Management, or Sales within a SaaS/PLG environment. • Strong track record of owning and growing complex Enterprise accounts, especially those with multi-team and multi-product usage. • Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement. • Confident with tools like Salesforce, Gainsight, and other CS systems; dedicated to keeping internal systems up-to-date and accurate. • Demonstrated ability to operate autonomously, influence cross-functional decisions, and contribute to team growth and maturity. • Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals. • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time.

🏖️ Vorteile

• Competitive benefits • Quarterly Corporate Bonus program • Equity awards