Product Communications Specialist

🕒 vor 7 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $70.000 - $80.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🗣️ Kommunikation

🦅 H1B-Visum-Sponsor

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of ClassLink

ClassLink

51 - 200 Mitarbeiter

Gegründet 1998

📚 Bildung

🔒 Cybersecurity

☁️ SaaS

💰 Venture Round im 2007-03

Education • Cybersecurity • SaaS

ClassLink ist ein Unternehmen, das Bildunstechnologielösungen anbietet, die sich auf Identitäts- und Zugangsmanagement für Schulen konzentrieren. Ihre Dienstleistungen umfassen Identitäts- und Zugangsmanagement, Lernanalysen und Cybersicherheit mit Funktionen wie Single Sign-On und Multi-Faktor-Authentifizierung, die speziell für K-12- und Hochschulbildungseinrichtungen zugeschnitten sind. ClassLink zielt darauf ab, eine sichere und effiziente digitale Lernumgebung zu schaffen, die Bildung durch verbesserten Zugang zu technologischen Ressourcen und datengestützte Einblicke bereichert.

Beschreibung

• Learn ClassLink products, features, releases, workflows, use cases, limitations, audiences, and terminology • Build product messaging, value statements, FAQs, talking points, and reusable terminology • Keep product webpages current and useful • Identify opportunities for new pages, FAQs, and resources • Adapt product stories for clients, prospects, partners, and employees • Collaborate with Product and Marketing to plan communications for releases • Create communication plans defining audiences, messages, channels, content, owners, and timing • Match communication approaches to product releases, from updates to full campaigns • Coordinate with Creative, Web, Learning Design, Technical Writing, and other teams • Maintain consistent product messaging across webpages, email, campaigns, product news, presentations, events, and internal communications • Create ongoing product content including blog series, explainers, comparisons, FAQs, use cases, and resources • Write content or prepare briefs for other writers • Incorporate customer stories and proof points • Build relationships across Product, Marketing, Sales, Client Services, Learning Design, Technical Writing, and Creative • Track owners, deadlines, follow-ups, and next steps • Coordinate events, webinars, social, PR, newsletters, customer stories, and case studies when appropriate • Develop repeatable processes for planning, creating, updating, and reusing communications • Use AI with judgment and fact-checking • Own assigned product communication projects from planning through completion • Maintain a pipeline of launches, nurture campaigns, product content, and webpage opportunities • Recommend communication priorities based on product priorities, audience feedback, and engagement

🎯 Anforderungen

• 5+ years in product communications, product marketing, content strategy, B2B marketing, or related work • Bachelor’s degree or equivalent professional experience • Strong writing and editing skills • Experience with launches, nurture campaigns, webpages, blogs, email, or other content supporting audience action • Curiosity about product functionality and user needs • Ability to organize projects, people, deadlines, and details • Initiative to identify gaps and recommend next steps • Good judgment and experience working across Product, Marketing, Sales, technical teams, and other partners • Comfort using AI and marketing data to improve work • Ability to travel up to 15% for company and team retreats and meetings • Preferred: experience in edtech, SaaS, cybersecurity, identity and access management, or another complex-product industry • Preferred: experience working with product managers, engineers, technical writers, and customer-facing teams • Preferred: familiarity with SEO, AI-powered discovery, marketing automation, CRM, or web analytics • Preferred: experience building product content or nurture programs

🏖️ Vorteile

• 4+ weeks of vacation • 13+ paid holidays • 12 weeks fully paid parental leave for all parents • 401(k) with 0.5:1 company match • Medical, dental, and vision plans • Company-paid life insurance • Company-paid short-term disability insurance • Company-paid long-term disability insurance • Voluntary supplemental life, accident, and pet insurance • Paid volunteer days through ClassLink Cares • Tuition reimbursement for continued education • Coaching and internal programs supporting career and personal growth • Annual company retreats and team events

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