Customer Success Manager

🕒 vor 2 Monaten

🇨🇦 Kanada – Remote

💵 $95.000 - $125.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

🏆 Customer Success

👻 Geisterscore 16%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 74 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 31 Tagen besetzt.

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CrowdStrike

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Künstliche Intelligenz

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike ist ein Cybersecurity-Unternehmen, das cloudbasierte Sicherheitsdienste bereitstellt, um Sicherheitsverletzungen zu stoppen. Es gilt als führend in den Bereichen Endpoint Protection, Identity- und Cloud-Security sowie Managed Detection and Response (MDR). Die Plattform von CrowdStrike, Falcon, integriert künstliche Intelligenz (AI), um Echtzeit-Transparenz, Erkennung und Schutz vor hochentwickelten Cyberbedrohungen zu bieten. Für seine Effektivität beim Schutz von Netzwerken und Daten wird das Unternehmen hoch geschätzt und ist ein vertrauenswürdiger Partner für Unternehmen weltweit.

Beschreibung

• Lead and manage customer onboarding and training on the Falcon Shield platform • Build and foster customer relationships, driving product adoption, engagement, retention, and growth • Understand customer business use cases and translate them into measurable value from Falcon Shield • Promote new features, demonstrate product value, and identify ways to improve SaaS security posture and reduce SaaS-related risks • Maintain ongoing customer communication as the primary point of contact and trusted security advisor • Work with Product and R&D teams to identify gaps, surface feature requests, and inform product improvements • Create success plans with measurable goals and timelines to drive adoption and posture improvement • Conduct strategic business reviews covering security priorities, product roadmap, threat landscape, usage patterns, and best practices

🎯 Anforderungen

• Bachelor's Degree or equivalent experience • Minimum of 8 years of experience in a CSM role, in a Cybersecurity organization • Strong technical background, with knowledge of SaaS Security Posture Management (SSPM) and the SaaS threat landscape • Excellent customer service skills and the ability to quickly establish technical credibility with security teams • Experience managing application integration or security onboarding projects • Experience leading solutioning and demonstrating value and adoption, including customizing use cases to each customer's needs • Ability to interact with senior-level security experts, speak their language, and communicate the value of the product within their landscape • Ability to review infrastructure implementation and advise on architecture and use cases with the product • Ability to advise customers throughout their journey, encouraging ongoing engagement with the product and ensuring retention • Proven problem-solving skills and a collaborative attitude • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Hands-on familiarity with SSPM, IAM, or SaaS security tooling • Experience leveraging LLM / AI agents to drive work efficiency — automating workflows, accelerating customer research and reporting, and scaling personal productivity • Expected to maintain legal entitlement to work in Canada • Applicants selected to move forward are subject to background checks, including criminal record, credit, and/or reference checks

🏖️ Vorteile

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities

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