Customer Support Representative

🔥 vor 15 Stunden

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Fullsteam

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1001 - 5000 Mitarbeiter

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Fullsteam ist ein führender Anbieter moderner und skalierbarer Zahlungstechnologie, die mit branchenspezifischer Software integriert ist, um industriespezifische Funktionen und End-to-End-Geschäftsführungssysteme bereitzustellen. Es liefert missionskritische Infrastruktur und Technologie, die Nischenbranchen wie Automobil, Gesundheitswesen, Erholung und Selbstlagerung befähigt. Die cloudbasierte Zahlungstechnologie von Fullsteam ist für eine sichere, nahtlose Integration mit anderer branchenspezifischer Software entwickelt und transformiert, wie verschiedene Branchen Geschäfte führen. Das Unternehmen bietet zudem Mitgliedschafts- und Veranstaltungsmanagement-Software für Non-Profits sowie ERP-Lösungen für B2B-Märkte an.

Beschreibung

• Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings. • Learn software through formal and informal training and self-study to gain system expertise to best support customers. • Work with the team to cover all shifts as needed. • Field customer support requests via online customer support software and provides technical expertise in answering requests. • Answer incoming calls from customers and potential customers, explaining the proper use of the software and its capabilities. • Troubleshoot customer challenges using systematic and methodical troubleshooting processes. • Utilize online meeting software to conduct meetings with customers and/or fellow employees to enhance customer support and internal training. • Exhibit professionalism in interacting with customers, potential customers, and fellow employees. • Utilize excellent verbal and written communication. • Continuously seek out information and understand that learning is an essential and continuous part of the job.

🎯 Anforderungen

• Minimum of 1+ year experience in a Customer Support role • Have the ability to present information and solutions to challenges in an organized, professional, and understandable fashion, in both writing and verbal fashion. • Able to maintain professionalism and friendliness to customers and fellow employees. • Be self-motivated and fanatical about customer support. • Have a passion for helping small/medium businesses succeed, always searching for ways to best meet their needs. • Exhibit understanding of troubleshooting methodologies to solve customer’s challenges. • Be able to receive training on software and related systems and use such training to support the customer base. • Can research established shared resources and self-learn. • Confident to reach out to more experienced staff for help. • Experience in QuickBooks, accounting, and inventory management software preferred but not required. • Have a suitable office setting for telecommuting.