Customer Success Manager, B2B SaaS, Higher Ed

🕒 vor 6 Tagen

🇬🇧 Vereinigtes Königreich – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🇬🇧 UK-Skilled-Worker-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit UK-Skilled-Worker-Visa gesponsert.

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Gecko | AI-Powered Student Engagement Platform

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2012

📚 Bildung

☁️ SaaS

🤖 Künstliche Intelligenz

💰 €2.276.018 Venture Round - GeckoLabs im 2019-06

Education • SaaS • Artificial Intelligence

Gecko | KI-gestützte Plattform für studentische Interaktion ist ein KI-getriebenes Softwareunternehmen, das eine Plattform für studentische Interaktion für Hochschulen entwickelt. Die Produkte unterstützen Universitäten und Hochschulen bei der Ansprache, Kommunikation und Unterstützung ihrer Studierenden durch modulare, analysegestützte Tools, die die Bereiche Rekrutierung, Bindung und Studentendienstleistungen optimieren. Gecko positioniert sich als SaaS-Anbieter, der sich auf Innovation, kundenorientierte Entwicklung und messbare Ergebnisse für Kunden im Hochschulbereich konzentriert.

Beschreibung

• Own a portfolio of Higher Education partners across the UK and internationally. • Responsible for success, retention and growth, from day-to-day relationship management through to renewals, expansion and senior stakeholder conversations. • Spend time with partners on campus, represent Gecko at sector events and build relationships. • Carry commercial responsibility, with ownership of renewal and expansion targets. • Develop success plans and account strategies that connect Gecko to meaningful outcomes. • Identify opportunities to expand into new teams, departments and use cases. • Visit partners regularly on campus across the UK and balance in-person and remote engagement. • Own issues through to resolution, bringing in the right internal teams when needed.

🎯 Anforderungen

• Experience managing customer accounts in a B2B SaaS business. • Owned renewals, expansion or commercial growth. • Comfortable managing complex or strategic accounts with multiple stakeholders and longer decision cycles. • Can build genuine relationships without losing commercial focus. • Confident talking about pricing, value, revenue and next steps. • Know how to uncover an opportunity and progress it properly. • Organised, proactive and comfortable managing a portfolio, pipeline and regular travel. • Ask good questions, listen properly and do not wait to be told what to do. • Experience in Higher Education or EdTech would be useful, but not essential.

🏖️ Vorteile

• Real ownership: You will be trusted to run your accounts and make decisions. • Commercial impact: Your work will directly influence retention, expansion and growth. • A 34-hour week: With flexible working and the option to compress your hours across four days. • 33 days’ holiday: Plus the opportunity to work from another location through our Workation policy. • Remote-first working: With a brilliant home office set-up, MacBook Pro and headphones of your choice. • Proper benefits: Private healthcare, pension, life insurance, EAP and Perkbox. • A small, ambitious team: Good people who are collaborative, direct and low on bureaucracy. • Room to shape things: Customer Success at Gecko is evolving, and you will help influence what comes next. • Connected virtual culture: We’re fully remote, but collaborative by default. Our virtual office is a big part of how we stay connected, solve problems quickly, and keep work feeling human.