Property Management Operations Assistant

Stelle nicht auf LinkedIn

🕒 vor 1 Monat

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Remote Raven

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

👥 HR Tech

🎯 Rekrutierung

🤝 B2B

HR Tech • Recruitment • B2B

Remote Raven ist eine Personalvermittlungsagentur, die sich auf die Verbindung von Unternehmen mit hochqualifizierten virtuellen Assistenten von den Philippinen spezialisiert hat. Sie bieten einen optimierten Einstellungsprozess, bei dem lokale Rekrutierungsspezialisten die Kandidaten prüfen, um sicherzustellen, dass sie den Geschäftsanforderungen entsprechen. Remote Raven stellt Remote-Mitarbeiter mit vielfältigen Fähigkeiten zur Verfügung, darunter Tätigkeiten in den Bereichen Buchhaltung, Kundenservice, Marketing und technischer Support, was sie zu einer vielseitigen Lösung für Unternehmen macht, die ihre Belegschaft effizient erweitern möchten.

Beschreibung

• Perform accurate and timely data entry across property management systems and spreadsheets • Audit tenant files, lease records, and compliance documentation to identify missing, outdated, or incorrect information • Ensure all files meet internal standards and any applicable regulatory or compliance requirements • Flag discrepancies, missing documents, or non-compliant records and follow up to resolve them • Maintain organized and up-to-date digital records for all active and inactive properties and tenants • Perform periodic audits of existing records to ensure ongoing accuracy and completeness • Contact utility providers on behalf of the company and tenants to set up, transfer, or close accounts as needed • Follow up on unresolved utility issues — billing discrepancies, service interruptions, account transfers, and outstanding requests • Track the status of all open utility matters and ensure nothing is left unresolved or unaddressed • Document all utility-related communications and update records accordingly • Coordinate with property managers and tenants to ensure utilities are properly handled at move-in and move-out • Follow up on open maintenance requests to ensure they are progressing and vendors are responsive • Communicate status updates to tenants regarding their maintenance requests in a timely and professional manner • Coordinate with vendors, contractors, and property managers to schedule and confirm maintenance appointments • Document maintenance activity and update work order records accurately in the system • Escalate unresolved or urgent maintenance issues to the appropriate property manager promptly • Answer incoming calls from tenants, owners, and vendors in a professional, helpful, and solution-oriented manner • Address tenant inquiries related to leases, maintenance, utilities, and general property questions • Conduct outreach calls to delinquent tenants regarding outstanding balances, payment arrangements, and account status • Handle difficult conversations with professionalism and composure — de-escalate when needed and document all interactions • Ensure all tenant communications are logged and follow-up actions are tracked and completed • Route calls and issues to the appropriate team member when escalation is required

🎯 Anforderungen

• Exceptional attention to detail — your work is accurate, complete, and consistent • Demonstrated experience in data entry with a strong track record of accuracy • Experience in an auditing, compliance, or file review capacity • Comfortable making and receiving professional phone calls, including difficult conversations with delinquent tenants • Highly organized with the ability to manage multiple open tasks and follow-up items simultaneously • Strong written and verbal communication skills • Reliable and self-directed — you follow through on tasks without needing constant oversight • Comfortable working independently in a remote environment • Prior experience in property management, real estate, or a related field • Familiarity with property management software such as AppFolio, Buildium, Yardi, or similar • Experience coordinating with utility providers and managing tenant account transitions • Background in customer service or tenant-facing roles in a residential or commercial property setting • Experience conducting collections or delinquency outreach calls