RF Hardware Support Specialist

🕒 vor 2 Monaten

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💝 Kundenservice

Jetzt Bewerben

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Kenco Group

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1950

🚗 Transport

🤝 B2B

🛍️ eCommerce

💰 Private equity im 2022-11

Transport • B2B • eCommerce

Die Kenco Group ist ein in den USA ansässiger Drittanbieter von Logistikdienstleistungen (3PL), der integrierte Lieferkettenlösungen bietet, darunter Lagerhaltung und Distribution, Transportmanagement, Frachtvermittlung, dedizierte Vertragsbeförderung, E-Commerce-Fulfillment, Paket- und Materialhandhabungslösungen sowie Automatisierungs- und Telematik-unterstützte Berichterstattung. Mit über 70 Jahren Geschäftserfahrung und dem Fokus auf die Kombination aus traditioneller Erfahrung und moderner Technologie – Datenanalyse, Automatisierung und Innovationslaboren – arbeitet Kenco mit Kunden aus den Bereichen Konsumgüter, Einzelhandel/E-Commerce, Lebensmittel & Getränke, Lebenswissenschaften und Industrie zusammen, um Betriebsabläufe zu optimieren und Logistiklösungen zu skalieren. Das Unternehmen legt Wert auf maßgeschneiderte, skalierbare Lösungen, Nachhaltigkeit und strategische Beratung für Kunden in ganz Nordamerika.

Beschreibung

• Provide Tier 2 technical support for RF hardware, rugged mobility devices, and barcode printers, including advanced troubleshooting and resolution of escalated incidents. • Serve as the primary administrator for SOTI Mobile Device Management (MDM), including device enrollment, configuration, policy management, software updates, and compliance monitoring. • Manage configuration standards, imaging, and deployment processes for RF devices and barcode printers. • Coordinate repair, replacement, and lifecycle management activities for RF hardware and barcode printing equipment. • Execute approved hardware orders for RF devices and barcode printers, including order placement, status tracking, receipt validation, and issue resolution, in coordination with the IT Provisioning Manager. • Maintain accurate inventory records, asset tracking, and lifecycle documentation in coordination with IT Asset Management. • Validate returned and replacement RF devices for redeployment readiness or retirement, ensuring accurate lifecycle status updates in asset management systems. • Support device deployments, site launches, expansions, and refresh initiatives in coordination with Operations and IT teams. • Coordinate RF device firmware and configuration changes, including testing, controlled rollout, and issue remediation, to minimize operational disruption. • Support investigation of RF performance issues in warehouse environments by partnering with network and operations teams to differentiate device‑related versus infrastructure‑related causes. • Develop and maintain technical documentation, standard operating procedures, and support playbooks related to RF hardware, barcode printers, and SOTI administration. • Ensure RF hardware and barcode printing solutions comply with security standards, operational requirements, and IT policies. • Perform other related duties as assigned by management.

🎯 Anforderungen

• Bachelor’s degree in Information Technology, Engineering, or a related field preferred; equivalent experience may be substituted (one year of professional experience per year of degree) • 3 years of experience supporting RF hardware, rugged mobility devices, barcode scanners, and/or barcode printers in an enterprise or warehouse environment • Must be able to work occasionally outside of normal business hours (nights and weekends) for emergency support and key projects • Hands-on experience administering SOTI Mobile Device Management (MDM) or similar mobility management platforms • Experience supporting Zebra, Honeywell, or similar RF hardware and industrial barcode printing technologies preferred • Experience working with IT Service Management (ITSM) systems for incident, problem, and asset tracking • Familiarity with warehouse management systems (WMS) and operational technology environments • Experience coordinating with hardware vendors, support providers, and third-party service partners • Strong documentation and process discipline.

🏖️ Vorteile

• Medical insurance including HSA, HRA and FSA accounts • Supplemental insurance including critical illness, hospital indemnity, accidental injury • Dental Insurance • Vision Insurance • Basic Life and Supplemental Life • Short Term and Long Term Disability • Paid Parental Leave • 401(k) • Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) • Employer Paid Holidays- 10 days