Partner Success Manager

🕒 vor 7 Tagen

🏄 California – Remote

🏄 California – Remote

💵 $75.000 - $90.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

Jetzt Bewerben

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Kindbridge Behavioral Health

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2020

🏥 Gesundheitswesen

⚕️ Krankenversicherung

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Kindbridge Behavioral Health ist ein Online-Therapie-Service, der Einzelpersonen, Familien und Organisationen mit lizenzierten Therapeuten, Coaches und Selbsthilfegruppen von zu Hause aus verbindet. Das Unternehmen ist auf Therapien und Behandlungen für Gaming- und Glücksspielprobleme sowie andere Verhaltensauffälligkeiten spezialisiert und bietet virtuelle Bewertungen, schnelle Vermittlungen zu lizenzierten Therapeuten, Einzel- und Gruppentherapie, Programme zur Arbeitsplatzgesundheit sowie Programme für professionelle Sportteams und die Casino-/Gamingindustrie an. Das Unternehmen betreibt Forschungen über das Kindbridge Research Institute, bietet Fortbildungen und Schulungen für Therapeuten an und entwickelt digitale Produkte, darunter eine Mobile App und ein mehrsprachiges Therapeuten-Netzwerk in über 40 Staaten.

Beschreibung

• Serve as the primary point of contact for an assigned portfolio of referral partners following the sales handoff • Guide referral partners through onboarding, implementation, activation, and ongoing account management • Build trusted, long-term business relationships that drive partner engagement and referral growth • Conduct regular business reviews, identify opportunities for growth, and address challenges before they impact the partnership • Design and continuously improve referral workflows that are simple, intuitive, and effective • Partner with Marketing and IT to optimize referral pathways and enhance the overall partner experience • Develop scalable onboarding processes that create a consistent experience for every new partner • Create partner-facing resources including onboarding guides, referral materials, educational content, and training documentation • Monitor referral activity, engagement, and conversion metrics to identify trends and opportunities • Analyze partner performance and recommend strategies to increase referral engagement, conversion, and long-term growth • Gather partner feedback and translate insights into process improvements • Partner with Business Development to evaluate operational and technical readiness for new referral partnerships • Utilize AI tools such as ChatGPT, Claude, or similar platforms to streamline workflows, develop communications, analyze referral data, and create educational materials • Maintain accurate partner information within CRM and referral management systems • Help identify opportunities to improve operational efficiency through automation and technology.

🎯 Anforderungen

• Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or a related field • 3–5+ years of experience in Partner Success, Customer Success, Account Management, Business Development, Marketing, Healthcare Operations, or a related field • Demonstrated success building strategic partnerships, managing key accounts, driving engagement, and growing partner relationships • Experience in healthcare, behavioral health, telehealth, or another highly regulated industry strongly preferred • Proficiency with CRM or partner management platforms and digital tools used to support relationship management, referral workflows, and partner engagement • Experience using AI tools to improve productivity, streamline workflows, analyze data, and create communications or training materials • Familiarity with Google Workspace, Microsoft Office, video conferencing platforms, and marketing automation or form-building tools (e.g., HubSpot, Webflow, Typeform, or similar) • Strong analytical, communication, organizational, relationship-building, and project management skills, with the ability to manage multiple priorities • A passion for building meaningful partnerships that expand access to high-quality behavioral health care.

🏖️ Vorteile

• Unlimited PTO to support work-life balance • Comprehensive medical, dental, and vision coverage • 401(k) with employer match